We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362716 results
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Decision Reference DRN-4447567
3 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4447567 The complaint Mrs H complains Nationwide Building Society allowed funds to be withdrawn from an account that should have been frozen. What happened Mrs H and her mother had a savings account in joint names. In September 2021 Mrs H reported her mother missing and asked Nationwid... (2 pages)View decision -
Decision Reference DRN-4245486
3 Feb 2024 ACUITY PROFESSIONAL ADVISERS LTD UpheldInsuranceDRN-4245486 The complaint Company R complains ACUITY PROFESSIONAL ADVISERS LTD (Acuity) mis-sold a life policy by describing it as a life and critical illness policy. R was unable to claim when the person the policy covered suffered a very serious health event. The complaint has been broug... (4 pages)View decision -
Decision Reference DRN-4560134
3 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4560134 The complaint Miss P complains about Barclays Bank UK PLC’s handling of her chargeback claim. What happened Miss P has a credit card issued by Barclaycard. Miss P used her credit card to make two payments – one for £9,200 and one for £5,000 – to a contractor who was supplying a... (3 pages)View decision -
Decision Reference DRN-4586899
3 Feb 2024 Aldermore Bank Plc UpheldConsumer CreditDRN-4586899 The complaint Mr S complains about a number of problems he has experienced with his car (after it was seized by the Police in late June 2022) and about the administration and management of his finance agreement by Aldermore Bank Plc (“Aldermore”) in respect of it. What happened... (6 pages)View decision -
Decision Reference DRN-4259101
3 Feb 2024 Brent Shrine Credit Union Limited Not upheldConsumer CreditDRN-4259101 The complaint Mr E complains that Brent Shine Credit Union Limited trading as My Community Bank (MCB) mis lead him int believing he was pre-approved for a loan to gain his personal information. What happened Mr E had some debts he wanted to consolidate and so looked on an aggre... (3 pages)View decision -
Decision Reference DRN-4534230
3 Feb 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4534230 The complaint Ms G complains that TSB Bank plc didn’t write to tell her it was closing her account, only the joint account holder. What happened Ms G held a joint account. In July 2023 TSB decided to close the account but only told the joint account holder. Ms G says that was u... (2 pages)View decision -
Decision Reference DRN-4503631
3 Feb 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4503631 The complaint Mr R and Ms G complain that TSB Bank plc unfairly closed their account. What happened Mr R says he asked TSB to raise a claim under S75 Consumer Credit Act 1974. He says there were problems with that which resulted in TSB writing to him in July 2023 to tell him it... (2 pages)View decision -
Decision Reference DRN-4569668
2 Feb 2024 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-4569668 The complaint Mrs and Mr W complain that Hargreaves Lansdown Asset Management Limited did not pay the full amount held in their Stocks & Shares ISA accounts, when they closed their accounts. They also complain about the very poor service they received from Hargreaves Lansdo... (7 pages)View decision -
Decision Reference DRN-4435252
2 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4435252 The complaint Mr B complains that he wasn’t provided with the service he should have been by Bank of Scotland plc trading as Halifax after his card was blocked while on holiday abroad. What happened Mr B was using his Halifax card abroad but following an issue with a point of s... (2 pages)View decision -
Decision Reference DRN-4571843
2 Feb 2024 Tesla Financial Services Limited UpheldConsumer CreditDRN-4571843 The complaint Mrs R complains about the quality of a car that was supplied to her under a conditional sale agreement with Tesla Financial Services Limited (“Tesla”). What happened In November 2022 Mrs R took out a conditional sale agreement with Tesla. This was for a brand new ... (5 pages)View decision
