We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362716 results
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Decision Reference DRN-4559145
2 Feb 2024 Starling Bank Limited UpheldBanking and PaymentsDRN-4559145 The complaint Mrs G complains that Starling Bank Limited lent irresponsibly when it approved an overdraft facility of £500 when she applied for a bank account. Mrs G also complains that Starling Bank failed to provide reasonable support when she experienced financial difficulti... (3 pages)View decision -
Decision Reference DRN-4107288
2 Feb 2024 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-4107288 The complaint Mr V complains that he was given unsuitable advice by David Stock & Co Limited (‘DSC’) to transfer the benefits from his defined benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes thi... (5 pages)View decision -
Decision Reference DRN-4275879
2 Feb 2024 Financial Administration Services Limited Not upheldInvestmentsDRN-4275879 The complaint Ms S has complained about Financial Administration Services Limited (Fidelity). She said she wasn’t able to transfer cash out of her account over a prolonged period of time. Ms S said she spent many hours trying to resolve the issue. She said because of this Fidel... (4 pages)View decision -
Decision Reference DRN-4085574
2 Feb 2024 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-4085574 The complaint Mr T is unhappy with various aspects of the service he has been provided by St. James's Place Wealth Management Plc (SJP) over a number of years. In particular he is unhappy with the charges applied to his plan, the performance of his plan and he alleges key ... (7 pages)View decision -
Decision Reference DRN-4085647
2 Feb 2024 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-4085647 The complaint Mrs T has complained about St. James's Place Wealth Management Plc (SJP) retrospectively adding charges to her plan, underperformance of her funds, and the suitability of the adviser to transfer her personal pension to SJP. Mrs T complained jointly with Mr T ... (8 pages)View decision -
Decision Reference DRN-4332637
2 Feb 2024 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-4332637 The complaint Miss O has complained about how American Express Services Europe Limited (AESEL) responded to a claim for money back in relation to a purchase she’d made on her credit card. What happened The circumstances of the complaint are well known so I’m not going to go ove... (3 pages)View decision -
Decision Reference DRN-4567692
2 Feb 2024 Great Lakes Insurance UK Limited UpheldInsuranceDRN-4567692 The complaint Mr and Mrs B are unhappy that Great Lakes Insurance UK Limited excluded cover for all Mr B’s pre-existing medical conditions from their travel insurance policy, after Mr and Mrs B contacted it during the policy year to declare a change in Mr B’s health. What happe... (5 pages)View decision -
Decision Reference DRN-4171423
2 Feb 2024 Citibank UK Limited UpheldInvestmentsDRN-4171423 The complaint Mr A complains about Citibank UK Limited’s failure to provide him with information relating to his investment portfolio. He also complains about the way it handled his request to transfer his portfolio to a new manager. What happened In June 2022, after failed att... (3 pages)View decision -
Decision Reference DRN-4351920
2 Feb 2024 Ulster Bank Ltd Not upheldBanking and PaymentsDRN-4351920 The complaint A charity, which I will refer to as T, makes two separate (but related) complaints: Firstly, T complains that Ulster Bank Ltd was wrong to close its existing bank account. Secondly, T complains that Ulster Bank Ltd was wrong to decline its application for a new ... (3 pages)View decision -
Decision Reference DRN-4598042
2 Feb 2024 Home Retail Group Card Services Limited Not upheldConsumer CreditDRN-4598042 The complaint Mr S complains Home Retail Group Card Services Limited trading as Argos Financial Services are unfairly reporting missed payments on his credit file about his credit card. What happened Mr S has explained during the pandemic he missed three payments towards his cr... (2 pages)View decision
