We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
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Decision Reference DRN-5045137
10 Oct 2024 Nationwide Building Society UpheldMortgagesDRN-5045137 The complaint Mr R and Mrs M complain that Nationwide Building Society unfairly declined their application to extend the borrowing on their mortgage, and port their existing lending to a new property. They said they had to pay more interest and an early repayment charge (“ER... (6 pages)View decision -
Decision Reference DRN-5064682
10 Oct 2024 Crowdcube Capital Limited Not upheldInvestmentsDRN-5064682 The complaint Mr M complains Crowdcube Capital Limited didn’t provide clear information about his ability to claim tax relief on an investment he made in a crowdfunding opportunity. He understood he would be able to claim Enterprise Investment Scheme (EIS) tax relief on his ... (3 pages)View decision -
Decision Reference DRN-4962125
10 Oct 2024 Vitality Corporate Services Limited UpheldInsuranceDRN-4962125 The complaint Mrs T is unhappy that Vitality Corporate Services Limited trading as VitalityLife (‘Vitality’) didn’t act on an instruction to remove a financial advisor from the policy. What happened Mrs T’s husband had a professional connection with a company whose services ... (2 pages)View decision -
Decision Reference DRN-5010890
10 Oct 2024 U K Insurance Limited Not upheldInsuranceDRN-5010890 The complaint Mrs G complains about how U K Insurance Limited trading as Direct Line (Direct Line) dealt with a claim under her home insurance policy for damage caused by an escape of water. References to Direct Line in this decision include their agents who provide service... (5 pages)View decision -
Decision Reference DRN-5027493
10 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5027493 The complaint X is unhappy about the service received from Barclays Bank UK PLC (“Barclays”) when he discovered it closed his account with it and with trying to reclaim his balance. What happened X resides overseas and held an account with Barclays. X’s contact preference f... (2 pages)View decision -
Decision Reference DRN-5053404
10 Oct 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5053404 The complaint Mr C complains about the service he received after Nationwide Building Society blocked payments from his account. What happened Mr C holds a current account with Nationwide. At the end of May 2024, Nationwide held some transactions for security checks. Mr C was... (3 pages)View decision -
Decision Reference DRN-3944985
10 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3944985 The complaint Mrs A has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140.... (6 pages)View decision -
Decision Reference DRN-4788560
10 Oct 2024 Crowdstacker Limited Not upheldInvestmentsDRN-4788560 The complaint Mr and Mrs P complain about the way Crowdstacker Limited has administered the funds they invested in a loan on its peer-to-peer (P2P) lending platform. They are unhappy with the way recovery action has been handled since the borrower stopped making payments. Th... (4 pages)View decision -
Decision Reference DRN-4598017
10 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-4598017 The complaint O has complained that U K Insurance Limited (UKI) has rejected its claim under its Property Owners insurance policy for damage to a rental property it owns. Any reference to UKI includes its agents. O is represented by Mr H. What happened O’s property was damag... (3 pages)View decision -
Decision Reference DRN-4783535
10 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4783535 The complaint Mrs F and Mr S complain that Lloyds Bank PLC won’t refund the money they lost when they were the victims of what they feel was a scam. What happened In January 2022, Mrs F and Mr S were looking to get some building work done at their property. They submitted a... (3 pages)View decision
