We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362712 results
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Decision Reference DRN-4596250
2 Feb 2024 ERGO Versicherung Aktiengesellschaft UpheldInsuranceDRN-4596250 The complaint Mr M complains that ERGO Versicherung Aktiengesellschaft trading as ERGO UK Branch would not pay the full amount of his insurance claim. What happened Mr M entered into an agreement with a developer (which I will call “”V”). Under the terms of the agreement, he ag... (3 pages)View decision -
Decision Reference DRN-4596951
2 Feb 2024 Grove Pension Solutions Limited Not upheldPensions and AnnuitiesDRN-4596951 The complaint Mr T complains about advice provided by Grove Pension Solutions Limited to transfer his defined benefit (DB) pension to a self-invested personal pension (SIPP). He believes the advice to transfer was unsuitable and has caused a financial loss. His complaint has be... (10 pages)View decision -
Decision Reference DRN-4486042
1 Feb 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4486042 The complaint Mr P complains that he was mis sold a finance agreement with Creation Consumer Finance Ltd. He says he was advised by the salesperson that the agreement was a Buy Now Pay Later Agreement whereas it was an Interest Free Credit Agreement. What happened In February 2... (3 pages)View decision -
Decision Reference DRN-4425860
1 Feb 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4425860 The complaint Mr F complains Starling Bank Limited didn’t do check he was OK or to stop him when he gambled tens of thousands of pounds in a single month. What happened Mr F had an account with Starling Bank in 2018. He has Autism and Asperger’s. Mr F complained to Starling Ban... (2 pages)View decision -
Decision Reference DRN-4572180
1 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4572180 The complaint Mr B complains that Barclays Bank UK PLC (Barclays) won’t refund all the money he lost in an investment scam. What happened What Mr B says: Mr B had invested in crypto currency before and came across an advert on a business communications website to do with crypto... (4 pages)View decision -
Decision Reference DRN-4556053
1 Feb 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4556053 The complaint Ms D complains about the way in which Bank of Scotland plc treading as Halifax handled her claim under Section 75 of the Consumer Credit Act 1974. What happened In January 2020 Ms D booked a holiday with a merchant and paid a deposit of £1500. The trip was delayed... (2 pages)View decision -
Decision Reference DRN-4566227
1 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4566227 The complaint Mr S complains that Barclays Bank UK PLC trading as Barclaycard didn’t fully uphold his claim under Section 75 of the Consumer Credit Act 1974. What happened In December 2022 Mr S purchased a second-hand car from a merchant and paid using his Barclaycard. The day ... (3 pages)View decision -
Decision Reference DRN-4333151
1 Feb 2024 Society of Lloyd's Not upheldInsuranceDRN-4333151 The complaint Mrs D has complained that Society of Lloyd’s (“SOL”) declined a claim she made on her buildings insurance policy for a drainage problem. Reference to Mrs D or SOL includes their respective agents and representatives. What happened As the circumstances of this comp... (3 pages)View decision -
Decision Reference DRN-4573262
1 Feb 2024 Vacation Finance Limited Not upheldConsumer CreditDRN-4573262 The complaint Mr S and Mrs M complain that Vacation Finance Limited (“VFL”), unfairly turned down their claim under the Consumer Credit Act 1974 (“CCA”) in respect a of a purchase made in April 2018. Mr S and Mrs M are represented by a professional representative (“PR”). What h... (4 pages)View decision -
Decision Reference DRN-4488712
1 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4488712 The complaint Ms H complains U K Insurance’s (trading as Churchill) management of her subsidence claim has caused significant delay, distress and inconvenience. UKI’s used agents for the management of the claim. For simplicity I’ve generally, but not always, referred to the age... (5 pages)View decision
