We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
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Decision Reference DRN-4876710
7 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4876710 The complaint Mr S, who is a director of F, complains that Barclays Bank UK PLC (‘Barclays’) won’t refund money he says was lost as the result of a scam. What happened In 2022, Mr S on behalf of F, made five payments totalling £216,400 to a company I’ll refer to as P. Mr S... (4 pages)View decision -
Decision Reference DRN-4721727
6 Oct 2024 Interactive Brokers (U.K.) Limited Not upheldInvestmentsDRN-4721727 The complaint Mr T complains that Interactive Brokers (U.K.) Limited (‘IBUK’) has unreasonably refused to assist him in obtaining share certificates for holdings which were due to be delisted. Mr T says this caused him a loss when IBUK thereafter closed their position in Jul... (5 pages)View decision -
Decision Reference DRN-4732126
5 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-4732126 The complaint Miss G complains that U K Insurance Limited trading as Direct Line (“UKI”) asked her to pay a cancellation fee to cancel her policy. What happened Miss G says when her landlord insurance policy was due to renew, she called UKI and explained that the insured pro... (3 pages)View decision -
Decision Reference DRN-5058414
5 Oct 2024 Madison CF UK Limited UpheldBanking and PaymentsDRN-5058414 The complaint Mr E complains that Madison CF UK Limited trading as 118 118 was irresponsible when it offered him a credit card account and later increased his credit limit. Mr E brought his complaint via a representative but I will refer to him throughout for simplicity. W... (4 pages)View decision -
Decision Reference DRN-5021713
5 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5021713 The complaint Miss B complains about how Santander UK Plc dealt with her account switch and that she was unable to use online banking. What happened Miss B says she applied to transfer her account to Santander using its switch process in June 2024. She says she checked onlin... (2 pages)View decision -
Decision Reference DRN-4671790
5 Oct 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4671790 The complaint Mrs S complains about the charges Mitsubishi HC Capital UK Plc, trading as Novuna Vehicle Solutions (Novuna) levied after she returned a car she had been leasing through a hire agreement with them. What happened Mrs S entered into a hire agreement with Novuna a... (3 pages)View decision -
Decision Reference DRN-4979535
4 Oct 2024 Elite Automotive Ltd Not upheldInsuranceDRN-4979535 The complaint Mr A complains that Elite Automotive Ltd (“Elite”) mis-sold him a motor warranty. What happened Mr A took out a mechanical breakdown motor warranty when he bought his vehicle in September 2023. Mr A says he was told at the time that the policy would cover every... (2 pages)View decision -
Decision Reference DRN-4648375
4 Oct 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4648375 The complaint Mr G complains about how American Express Services Europe Limited (AESEL) dealt with his chargeback dispute and his section 75 claim about a damaged marble statue. What happened In March 2023 Mr G bought a marble statue from a merchant while he was visiting ano... (3 pages)View decision -
Decision Reference DRN-5061573
4 Oct 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5061573 The complaint Mr P complains about a lack of assistance from Mitsubishi HC Capital UK Plc trading as Novuna in resolving problems with the supply and fitting of replacement doors, windows and a conservatory by a third party “S”. Novuna provided finance towards the transactio... (4 pages)View decision -
Decision Reference DRN-4718856
4 Oct 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4718856 The complaint Mr P complains about Bank of Scotland plc trading as Halifax. He says that Bank of Scotland didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he says he has lost. What happened Mr P used to own a bus... (2 pages)View decision
