We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-4502742
22 Apr 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4502742 The complaint Mr B complains that Bank of Scotland plc trading as Halifax won’t refund him after he lost money to what he now considers to be a scam. Mr B is professionally represented in bringing his complaint, but for ease of reading, I’ll refer to all submissions as being ma... (3 pages)View decision -
Decision Reference DRN-4677820
22 Apr 2024 Extracover Insurance Company Limited Not upheldInsuranceDRN-4677820 The complaint Mr D complains that Extracover Insurance Company Limited wouldn’t refund his premium when he cancelled his motor insurance policy after a few hours. What happened Mr D took out a short-term policy online for his scooter with Extracover and he paid for it in full. ... (2 pages)View decision -
Decision Reference DRN-4678277
22 Apr 2024 U K Insurance Limited Not upheldInsuranceDRN-4678277 The complaint Miss J complains about damage to her vehicle she says was caused when U K Insurance Limited (UKI) attended a breakdown under her breakdown insurance policy. References to UKI in this decision include their agents. What happened In March 2023 Miss J’s vehicle would... (3 pages)View decision -
Decision Reference DRN-4712213
22 Apr 2024 U K Insurance Limited UpheldInsuranceDRN-4712213 The complaint Mr and Mrs C complain about how U K Insurance Limited dealt with a refund in relation to their motor insurance policy. Reference to UKI includes its agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again he... (4 pages)View decision -
Decision Reference DRN-4645122
22 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4645122 The complaint Mr S complains that Barclays Bank UK PLC removed his overdraft on his current account. What happened Mr S says that he received a letter from Barclays dated 28 October 2023 informing him that the overdraft would be removed from his Barclays current account in 30 d... (2 pages)View decision -
Decision Reference DRN-4663403
22 Apr 2024 esure Insurance Limited UpheldInsuranceDRN-4663403 The complaint Miss B had a motor insurance policy with esure Insurance Limited . She says it provided poor service to her and didn’t inform her when a claim was settled in her favour. What happened Miss B’s car collided with another car in August 2019. esure had concerns about ... (2 pages)View decision -
Decision Reference DRN-4670971
22 Apr 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4670971 The complaint Mr F complains that Clydesdale Bank Plc trading as Virgin Money (Virgin) closed his accounts without his consent and hasn’t given him the funds in the account. What happened Mr F said about £70,000 was paid into an account in 2010, but he only found this out in 20... (3 pages)View decision -
Decision Reference DRN-4524269
22 Apr 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4524269 The complaint Ms X complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (‘BPF’) is liable to pay her compensation following a complaint made about a timeshare bought using credit provided by BPF. The credit agreement to which this complaint c... (5 pages)View decision -
Decision Reference DRN-4754841
22 Apr 2024 Tandem Personal Loans Ltd Not upheldConsumer CreditDRN-4754841 The complaint Mr S complains about the sale of a timeshare he financed through an agreement with Honeycomb Finance Ltd. Mr S has brought his complaint through a representative, so references to his submissions and arguments include those made on his behalf. What happened I issu... (5 pages)View decision -
Decision Reference DRN-4469987
22 Apr 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4469987 The complaint Mr P complains that Lloyds Bank PLC unreasonably closed his business accounts and called in their lending. He’d like the accounts reinstated. What happened Mr P has appointed representatives, but for ease of reading, in this decision I’ll only refer to Mr P. He he... (3 pages)View decision
