We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-4653129
19 Apr 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4653129 The complaint Mr C and Mrs C complain about AXA Insurance UK Plc’s settlement offer after they made a claim under their home insurance policy. What happened The background to this complaint is well known to both parties so I’ll provide only a brief summary here. Mr C and Mrs C ... (4 pages)View decision -
Decision Reference DRN-4752800
19 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4752800 The complaint The trustees of a pension scheme trust which I’ll call ‘E’ complain that Barclays Bank UK Plc unfairly treated their account as a dormant account and subsequently closed it. This caused them a financial loss. What happened E held an account with Barclays which was... (5 pages)View decision -
Decision Reference DRN-4752689
19 Apr 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4752689 The complaint Mr S complains that J.P. Morgan Europe Limited trading as Chase constantly rejected the switch of his current account to a third party building society. What happened Mr S attempted to switch his Chase current account to another company, but he received an email f... (5 pages)View decision -
Decision Reference DRN-4432992
19 Apr 2024 Fortrade Limited UpheldInvestmentsDRN-4432992 The complaint Mr C complains that a failure of the payment processing systems operated by Fortrade Limited led to the forced closure of a number of open contracts for difference (CFDs) that he held. What happened Mr C holds an account with Fortrade that he uses for CFD trading ... (5 pages)View decision -
Decision Reference DRN-4744678
19 Apr 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4744678 The complaint Mr B complains that HSBC UK Bank Plc is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened Mr B was looking to invest in c... (4 pages)View decision -
Decision Reference DRN-4736484
19 Apr 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4736484 The complaint Mr S complains that Clydesdale Bank Plc trading as Virgin Money lent irresponsibly when it approved his credit card application. What happened In February 2020 Mr S applied for a credit card with Virgin Money. In the application, Mr S said he was employed with an ... (3 pages)View decision -
Decision Reference DRN-4719592
19 Apr 2024 Allianz Insurance Plc UpheldInsuranceDRN-4719592 The complaint Ms P’s complaint is about deductions that were made to claims she made on her Allianz Insurance Plc pet insurance policy, as well as the increase in the cost of her policies since she first took out cover. Ms P feels that Allianz have treated her unfairly. What ha... (3 pages)View decision -
Decision Reference DRN-4687399
19 Apr 2024 Allianz Insurance Plc Not upheldInsuranceDRN-4687399 The complaint Mr M complains that Allianz Insurance Plc withdrew cover for a claim on his legal expenses insurance policy. What happened Mr M obtained planning permission for an extension to his house and started work on this in 2021. His neighbours objected and they obstructed... (4 pages)View decision -
Decision Reference DRN-4701663
19 Apr 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4701663 The complaint Mr G complains Lloyds Bank PLC has allowed unauthorised direct debits to be set up on his bank account and that it hasn’t done enough to protect his account. What happened Between 2019 and January 2024, Lloyds made payments on direct debits that Mr G believes were... (2 pages)View decision -
Decision Reference DRN-4275063
19 Apr 2024 Absolute Return Investment Advisers (ARIA) Limited Not upheldInvestmentsDRN-4275063 The complaint Mr L complains that Absolute Return Investment Advisers (ARIA) Limited trading as ARIA Capital Management failed to manage his investments appropriately. What happened In October 2018, Mr L was advised by his financial adviser to invest £85,000 into ARIA’s All Ter... (4 pages)View decision
