We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 368546 results
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Decision Reference DRN-4328317
9 Apr 2024 IG Markets Limited Not upheldInvestmentsDRN-4328317 The complaint Mr M complained about IG Markets Limited trading as IG. He said IG made mistakes in a series of trades, resulting in him taking unnatural and unaffordable risks thereafter. He said this placed him in further debt and IG are responsible for this. He said he would l... (4 pages)View decision -
Decision Reference DRN-4478518
9 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4478518 The complaint Mr W complains that Revolut Ltd (“Revolut”) won’t refund over £49,000 he lost to an investment scam in March 2023. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons fo... (2 pages)View decision -
Decision Reference DRN-4705149
9 Apr 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4705149 The complaint Mrs K complains that Hargreaves Lansdown Asset Management Limited (‘HL’) acted unreasonably by failing to provide on-line access to information on an account investment account she held in joint names with her husband. Mrs K also complained that HL delayed sending... (4 pages)View decision -
Decision Reference DRN-3991379
9 Apr 2024 eToro (UK) Ltd Not upheldInvestmentsDRN-3991379 The complaint Mr H complains that eToro (UK) Ltd didn’t give him the additional shares he was entitled to when one of the holdings in his account was subject to a stock dividend. He says eToro adjusted his holding but didn’t give him the new shares and won’t allow him to transf... (2 pages)View decision -
Decision Reference DRN-4730415
9 Apr 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4730415 The complaint Mr F complains National Westminster Bank Plc (NatWest) have unfairly charged him overdraft fees during a period of financial difficulties. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the rel... (4 pages)View decision -
Decision Reference DRN-4721150
9 Apr 2024 Shop Direct Finance Company Limited Not upheldConsumer CreditDRN-4721150 The complaint Miss H complains Shop Direct Finance Company Limited trading as very have charged her for an item on her catalogue shopping account even though she’s returned it. What happened I issued a provisional decision setting out what’d happened, and what I thought about t... (3 pages)View decision -
Decision Reference DRN-4730340
9 Apr 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4730340 The complaint Mr S complains TSB Bank Plc haven’t properly addressed the impact the overdraft charges they applied had on him. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant elements of this bel... (4 pages)View decision -
Decision Reference DRN-4730031
9 Apr 2024 Evolution Lending Limited UpheldMortgagesDRN-4730031 The complaint Miss R has complained about two secured loans she took out with Evolution Lending Limited. She said the lending was irresponsible and unaffordable. What happened Miss R owned two rental properties and lived with her mother. Miss R had first charge mortgages on bot... (8 pages)View decision -
Decision Reference DRN-4313394
9 Apr 2024 Computershare Investor Services Plc Not upheldInvestmentsDRN-4313394 The complaint Mr F complains that Computershare Investor Services Plc (‘Computershare’) incorrectly sold his shares which were a part of a Share Incentive Plan (the plan) 21 days after he left his employer – whilst he was still waiting to exercise his options and without giving... (4 pages)View decision -
Decision Reference DRN-4680002
9 Apr 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4680002 The complaint Mr D complains about delays that arose when he was transferring his pension with Scottish Equitable plc trading as Aegon (Aegon) to a drawdown plan (also with Aegon) to take his pension commencement lump sum (PCLS). Mr D also says Aegon failed to take proactive st... (4 pages)View decision
