We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 368546 results
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Decision Reference DRN-4571451
9 Apr 2024 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-4571451 The complaint Mr L complains that Sainsbury's Bank Plc had online system outages. This meant that Mr L’s friend, who he said was intending to pay off his credit card balance for him, was unable to. He wants his balance cleared, and wants to be compensated. What happened Mr... (2 pages)View decision -
Decision Reference DRN-4730268
9 Apr 2024 Flying Colours Advice Limited Not upheldPensions and AnnuitiesDRN-4730268 The complaint Mrs H complains that Flying Colours Advice Limited (Flying Colours) gave her unsuitable advice to transfer two Personal Pension Plans (PPPs) to an expensive Self-Invested Personal Pension Plan (SIPP) and into high-risk investments, causing her losses. She wants co... (8 pages)View decision -
Decision Reference DRN-4730290
9 Apr 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4730290 The complaint Miss M complains National Westminster Bank Plc (NatWest) haven’t acted in her best interests when helping her take out a credit card and a loan. A representative has supported Miss M in bringing this complaint, but for simplicity I’ll mainly refer to her in this d... (5 pages)View decision -
Decision Reference DRN-4728617
9 Apr 2024 Robin Christopher Singer UpheldInvestmentsDRN-4728617 The complaint Ms T complains that Singer Financial Trust provided her with unsuitable investment advice. What happened Ms T had an investment meeting with Singer in January 2001. The fact find which was completed at the time showed the following: Ms T had an income of £26,00 w... (7 pages)View decision -
Decision Reference DRN-4681671
9 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4681671 The complaint Mr H is unhappy that Barclays Bank UK PLC won’t refund him for money he lost as a result of an investment scam. What happened Mr H was looking to supplement his income in light of his increasing caring responsibilities. Further to looking online, he was contacted ... (3 pages)View decision -
Decision Reference DRN-4730189
9 Apr 2024 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4730189 The complaint Ms H complains that Casualty & General Insurance Company (Europe) Ltd (C&G) declined a claim made under her pet insurance policy. What happened Ms H had a pet insurance policy provided by C&G for her dog. The policy was taken out in January 2023. In Fe... (4 pages)View decision -
Decision Reference DRN-4697900
9 Apr 2024 Wakam Not upheldInsuranceDRN-4697900 The complaint Mr S complains that Wakam held him liable for a claim made on his commercial motor insurance policy. What happened Mr S’s car collided with the open door of another car. Wakam accepted liability for the claim as it said an independent witness had confirmed that t... (2 pages)View decision -
Decision Reference DRN-4686349
9 Apr 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4686349 The complaint Miss C complains Admiral Insurance (Gibraltar) Limited caused further damage to her car when completing claim repairs under her motor insurance policy. What happened In summary, Miss C’s car was involved in an incident with a third-party in 2023. Admiral accepted ... (3 pages)View decision -
Decision Reference DRN-4696929
9 Apr 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4696929 The complaint Mr P complains that HSBC UK Bank Plc trading as First Direct won’t allow a warrant to credit his account, despite them allowing eight similar warrants to credit his account. What happened Mr P says that he paid nine warrants from a third party company on 14 Decemb... (3 pages)View decision -
Decision Reference DRN-4620082
9 Apr 2024 Capital Home Loans Limited Not upheldMortgagesDRN-4620082 The complaint Mrs H’s complaint arises out of a buy-to-let (BTL) mortgage she used to hold with Capital Home Loans Limited (CHL). Mrs H says that after the property was sold by CHL, Mrs H wasn’t able to collect her furniture and fittings from the property. Mrs H wants CHL to pa... (3 pages)View decision
