We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 368546 results
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Decision Reference DRN-4725470
9 Apr 2024 Landmark Mortgages Limited Not upheldMortgagesDRN-4725470 The complaint Mr M and Miss M have complained that the interest rate on their mortgage held with Landmark Mortgages Limited is too high. They would like Landmark to reassess the level of its Standard Variable Rate (SVR) compared with fluctuations in the Bank of England Base Rat... (4 pages)View decision -
Decision Reference DRN-4542230
9 Apr 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4542230 The complaint Miss B’s complaint is about her mortgage account with Bank of Scotland PLC trading as Halifax. Miss B says that Halifax would not offer her a new interest rate product due to mortgage arrears, which Miss B believes has exacerbated her financial difficulties. To se... (5 pages)View decision -
Decision Reference DRN-4717989
9 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4717989 The complaint Mr M is unhappy that Monzo Bank Ltd won’t refund him for money he lost as part of a scam. What happened Further to looking for jobs online, Mr M was contacted by WhatsApp with a supposed job opportunity with a company I’ll call ‘M’. Unfortunately for Mr M, they we... (3 pages)View decision -
Decision Reference DRN-4729882
9 Apr 2024 Trade Capital UK (TCUK) Ltd UpheldInvestmentsDRN-4729882 The complaint Mr F complains that Trade Capital UK Ltd (“TCUK”): 1. Didn’t provide him with information about a corporate action which affected one of his contract for difference positions. 2. Tried to defraud him by paying him less than he was entitled to receive. 3. Closed hi... (4 pages)View decision -
Decision Reference DRN-4729979
9 Apr 2024 Clydesdale Bank Plc Not upheldMortgagesDRN-4729979 The complaint This complaint is about a mortgage Mr D held until recently with Clydesdale Bank Plc trading as Virgin Money. The mortgage was in two parts, each with a different interest rate product. The two products had different end dates; one was in October 2022, the other i... (3 pages)View decision -
Decision Reference DRN-4711718
9 Apr 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4711718 The complaint Mr M is unhappy that Creation Consumer Finance Limited applied fees to a running credit account he had with them, and that they allowed him to place orders for additional items, despite him asking them not to do this. What happened On 10 August 2022 Mr M successfu... (3 pages)View decision -
Decision Reference DRN-4724735
9 Apr 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4724735 The complaint Miss M complains that Barclays Bank UK PLC sent her annual mortgage statement to her employer’s address. What happened Miss M has a mortgage with Barclays. The business Miss M works for updated its address with Barclaycard. Miss M had a company Barclaycard. The ch... (3 pages)View decision -
Decision Reference DRN-4572231
9 Apr 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4572231 The complaint Mrs K complains that HSBC UK Bank Plc unreasonably blocked her accounts without explanation. She’d like to be adequately compensated for this. What happened The background to this complaint is well known to both parties, so I will cover it only briefly here. Mrs K... (3 pages)View decision -
Decision Reference DRN-4729744
9 Apr 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4729744 The complaint Mr A complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money he lost when he fell victim to a scam. What happened Mr A is represented in this case but for ease I’ll refer to Mr A throughout this decision. Mr A says that he was unable to work and was looking... (3 pages)View decision -
Decision Reference DRN-4465291
9 Apr 2024 The Mortgage Works (UK) Plc Not upheldMortgagesDRN-4465291 The complaint Mr H and Ms H complain about the lack of transparency in The Mortgage Works (UK) Plc (“TMW”) mortgage process and want the survey fee they paid refunded. What happened Mr H and Ms H are the owners of houses in multiple occupation (“HMOs”) and applied for a remortg... (2 pages)View decision
