We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
-
Decision Reference DRN-4484790
27 Mar 2024 Covea Insurance plc Not upheldInsuranceDRN-4484790 The complaint Mr U complains Covea Insurance Plc settled his property insurance claim unfairly. What happened In July 2021 Mr U made a claim against his Covea residential property owners insurance policy. He wanted Covea to pay for damage to his rental property. He said a depar... (4 pages)View decision -
Decision Reference DRN-4590965
27 Mar 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4590965 The complaint Mr H complains that Starling Bank Limited hasn’t refunded payments he says he made due to a romance scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in detail. The facts are not in dispute, so I’ll... (2 pages)View decision -
Decision Reference DRN-4630133
27 Mar 2024 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-4630133 The complaint Mr A complains that he was wrongly charged a transfer fee of £202.92 and interest of £30.30 when he made a transfer to a 0% offer on a credit card provided by Sainsburys Bank Plc. What happened Mr A called Sainsburys and applied for a 0% interest money transfer of... (2 pages)View decision -
Decision Reference DRN-4711280
27 Mar 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4711280 The complaint Mr I complains that Aviva Insurance Limited (‘Aviva’) did not fairly settle a claim made on his motor insurance policy after an accident. What happened Mr I had a fully comprehensive motor insurance policy with Aviva. In November 2022, a named driver on Mr I’s pol... (3 pages)View decision -
Decision Reference DRN-4711332
27 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4711332 The complaint Miss B complains that Wise Payments Limited (“Wise”) won’t refund over £45,000 she says she lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Miss B sa... (6 pages)View decision -
Decision Reference DRN-4575696
27 Mar 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4575696 The complaint Mr P complains that National Westminster Bank Plc trading as Mettle (NatWest) declined his application for a business account without explaining why and subsequently advised him it had made a mistake. And he couldn't reapply while it was processing his subjec... (2 pages)View decision -
Decision Reference DRN-4702483
27 Mar 2024 Tandem Personal Loans Ltd Not upheldConsumer CreditDRN-4702483 The complaint Mrs O complains that a timeshare product was misrepresented to her and her husband and that the timeshare company is in breach of contract. The purchase was financed with credit provided to Mrs O by Honeycomb Finance Limited (“Honeycomb”). That loan has now been t... (7 pages)View decision -
Decision Reference DRN-4402229
27 Mar 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4402229 The complaint Mr and Mrs M complain that AXA Insurance UK Plc turned down their buildings insurance claim. What happened Mr and Mrs M hold buildings insurance cover with AXA. In 2023, they made a claim under the policy for accidental damage to underground pipes. AXA turned down... (3 pages)View decision -
Decision Reference DRN-4708546
27 Mar 2024 Arch Insurance (UK) Limited UpheldInsuranceDRN-4708546 The complaint Ms Y complains about Arch Insurance (UK) Limited’s handling of a claim made under her property owners insurance policy and about the offer they made to settle her claim. What happened The background to this complaint is well known to both parties, so I’ll provide ... (8 pages)View decision -
Decision Reference DRN-4670907
27 Mar 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4670907 The complaint Mr S complains that AXA Insurance UK Plc (AXA) unfairly declined his landlord contents insurance claim and provided him with poor service. Any reference to AXA in this final decision includes its respective agents unless specified otherwise. What happened The back... (2 pages)View decision
