We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363925 results
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Decision Reference DRN-5397505
14 Mar 2025 TF Global Markets (UK) Limited UpheldInvestmentsDRN-5397505 The complaint Mr S complains that TF Global Markets (UK) Limited (“TF Global”) unfairly priced a CFD contract in which he held a short position. He says this meant his position closed at a price unrepresentative of the underlying market, causing him to lose out on profits he... (6 pages)View decision -
Decision Reference DRN-5265337
14 Mar 2025 Helvetia Global Solutions Ltd UpheldInsuranceDRN-5265337 The complaint Mr D’s complaint is about the handling of a claim under his home emergency insurance policy with HELVETIA GLOBAL SOLUTIONS LTD. What happened Mr D’s policy with Helvetia covers a property he rents out. In late January 2024, he reported a leak through the kitche... (6 pages)View decision -
Decision Reference DRN-5347496
14 Mar 2025 Legal and General Assurance Society Limited Not upheldInsuranceDRN-5347496 The complaint Mr A and Ms F are unhappy that Legal and General Assurance Society Limited (‘L&G’) didn’t pay the full benefit on a group critical illness policy (‘the policy’) they’re both beneficiaries of after Mr A was diagnosed with a critical illness. What happened M... (2 pages)View decision -
Decision Reference DRN-5396996
14 Mar 2025 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5396996 The complaint Mr E complains that an offer for compensation should have been paid directly to him by Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat). He also complains that a loan was irresponsibly lent to him and MoneyBoat failed to set up a payment ... (3 pages)View decision -
Decision Reference DRN-5347232
14 Mar 2025 AXA Insurance UK Plc Not upheldInsuranceDRN-5347232 The complaint Mr L complains that AXA Insurance UK Plc (“AXA”) undervalued his vehicle following an accident and refused to fix it. What happened Mr L holds a motor trade policy with AXA. In February 2024 Mr L told AXA about an incident which had occurred when a third-party ... (2 pages)View decision -
Decision Reference DRN-4695487
14 Mar 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4695487 The complaint Mr S complains that HSBC UK Bank Plc (“HSBC”) have failed to refund the money he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will focus on giving the ... (2 pages)View decision -
Decision Reference DRN-5398285
14 Mar 2025 Domestic & General Insurance Plc UpheldInsuranceDRN-5398285 The complaint Mr S complains about Domestic & General Insurance Plc’s (D&G) handling and decline of a claim made under his cooker insurance policy. What happened Mr S has an insurance policy for his cooker with D&G, this provides cover for breakdowns and acciden... (8 pages)View decision -
Decision Reference DRN-5317551
14 Mar 2025 Canada Life Limited Not upheldInsuranceDRN-5317551 The complaint The estate of Mr M (the estate) complained that Canada Life Limited (CL) declined a claim on his employer’s group critical illness policy. Throughout the claim and complaint process, the estate has had a representative helping. In this decision, any reference t... (4 pages)View decision -
Decision Reference DRN-5316437
14 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5316437 The complaint Mr L complains that Revolut Ltd (“Revolut”) have failed to refund money that Mr L lost as part of a scam. What happened Mr L found an advert on a social media site for a company that purported to be an investment firm but was actually a scammer that I will call... (3 pages)View decision -
Decision Reference DRN-5260354
14 Mar 2025 Everyday Lending Limited UpheldConsumer CreditDRN-5260354 The complaint Mr R complains about the interest rate Everyday Lending Limited has charged for his fixed sum loan agreement. He’s also unhappy with its actions when he asked to settle the loan early. What happened Mr R took out a fixed sum ... (3 pages)View decision
