We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 368546 results
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Decision Reference DRN-4709627
4 Apr 2024 ICICI Bank UK Plc Not upheldBanking and PaymentsDRN-4709627 The complaint Miss A complains that ICICI Bank UK Plc (ICICI) won’t refund money she paid to an in investment. What happened What Miss A says: On 16 May 2018, Miss A made a faster payment for £60,000 in connection with an investment in a company (which I will call ‘A’). She spo... (4 pages)View decision -
Decision Reference DRN-4459408
4 Apr 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4459408 The complaint Mr A and Miss D complain that the two-year fixed interest rate on the mortgage they took out with Barclays Bank UK PLC has only lasted for a year and a half. They said this was mis- sold to them, and they wanted Barclays to extend the term of the fixed rate. What ... (3 pages)View decision -
Decision Reference DRN-4672020
4 Apr 2024 West Bay Insurance Plc Not upheldInsuranceDRN-4672020 The complaint Mr C complains that West Bay Insurance Plc wants him to pay the balance of his premium for his motor insurance policy after he had arranged to cancel it. What happened Mr C called West Bay to arrange to cancel his policy after one month on cover as he’d found alte... (2 pages)View decision -
Decision Reference DRN-4677237
4 Apr 2024 esure Insurance Limited UpheldInsuranceDRN-4677237 The complaint Miss G complains about how esure Insurance Limited handled the claim made on her motor insurance policy and the market value applied to the car. What happened In September 2023, Miss G’s car was stolen. Miss G claimed on her car insurance policy with esure. esure ... (3 pages)View decision -
Decision Reference DRN-4721513
4 Apr 2024 MBNA Limited UpheldBanking and PaymentsDRN-4721513 The complaint Mr M complains that MBNA Limited (MBNA) unfairly defaulted and terminated his account telling him it might also assign the account to a third party. He is unhappy with the resolution MBNA offered of backdating his default to when he was 3 months in arrears. He wo... (2 pages)View decision -
Decision Reference DRN-4679747
4 Apr 2024 U K Insurance Limited Not upheldInsuranceDRN-4679747 The complaint Mr and Mrs A have complained that U K Insurance Limited (UKI) hasn’t paid out the full amount of a claim they made on a travel insurance policy. As it is Mr A leading on the complaint, I will mostly just be referring to him in this decision. What happened During a... (3 pages)View decision -
Decision Reference DRN-4693672
4 Apr 2024 Marshmallow Insurance Limited UpheldInsuranceDRN-4693672 The complaint Mr H complains about the way Marshmallow Insurance Limited administered his motor insurance policy after his vehicle was declared a total loss. What happened Mr H’s car was written off following an accident in April 2023. He contacted Marshmallow about his insuran... (3 pages)View decision -
Decision Reference DRN-4702148
4 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4702148 The complaint Mr K complains that Barclays Bank UK PLC (Barclays) won’t rectify a transaction into his account. He would like the transaction reversed. What happened The details of this complaint are well known to both parties so I won’t repeat them again here. Instead, I will... (2 pages)View decision -
Decision Reference DRN-4295586
4 Apr 2024 Amazon Payments UK Limited UpheldBanking and PaymentsComplaint A, a limited company complains that Amazon Payments UK Limited, (Amazon) withheld funds in its account for too long after its account was deactivated by Amazon Services Europe (ASE). A’s complaint has been brought to our service by its director Mr Z. Background Amazon have said t... (5 pages)View decision -
Decision Reference DRN-4506079
4 Apr 2024 Nationwide Building Society UpheldMortgagesDRN-4506079 The complaint Mr C complains that Nationwide Building Society prevented him accessing his mortgage account which meant he lost out on taking a new interest rate. What happened Mr C had a mortgage with Nationwide. He was coming to the end of a fixed rate of 1.34% and wanted to a... (3 pages)View decision
