We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 368546 results
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Decision Reference DRN-4719677
3 Apr 2024 Aviva Insurance Limited UpheldInsuranceDRN-4719677 The complaint Mr C’s complaint is about a claim he made on his Aviva Insurance Limited property owner’s insurance policy for loss of rents, which Aviva declined. Mr C feels that Aviva treated him unfairly and wants them to pay his claim. What happened In October 2022 a property... (4 pages)View decision -
Decision Reference DRN-4719905
3 Apr 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4719905 The complaint Mrs P complains that Admiral Insurance (Gibraltar) Limited did not fairly settle her motor insurance claim after her vehicle was involved in an accident. What happened An Ombudsman looked at this case and provided her initial thoughts in her provisional decision a... (4 pages)View decision -
Decision Reference DRN-4703588
3 Apr 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4703588 The complaint Miss R complains that Barclays Bank UK PLC wrongly recorded that she was in arrears on her buy to let mortgage, which prevented her re-mortgaging two of her other properties. What happened Miss R has a number of mortgages, including one with Barclays. In May 2022 ... (5 pages)View decision -
Decision Reference DRN-4719703
3 Apr 2024 Yorkshire Building Society Not upheldMortgagesDRN-4719703 The complaint Mr and Ms J complain that Yorkshire Building Society didn’t allow then to take out a single interest rate product for all of their mortgage. Mr J has dealt with the complaint. He asks that YBS apologises, refunds one of the product fees with interest and pays nomi... (3 pages)View decision -
Decision Reference DRN-4497082
3 Apr 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4497082 The complaint Miss B complains that National Westminster Bank Plc blocked her personal account in October 2022. She would like to know the reason and compensation for the upset and loss of use of funds. What happened The detailed background of this complaint is well known to bo... (2 pages)View decision -
Decision Reference DRN-4715375
3 Apr 2024 Zurich Insurance PLC UpheldInsuranceDRN-4715375 The complaint Mr and Mrs D complain about the amount offered by Zurich Insurance PLC to settle a claim they made on their contents insurance policy. What happened Mr D is the policyholder but his wife Mrs D was able to claim on the policy. She submitted a claim for the value of... (2 pages)View decision -
Decision Reference DRN-4497086
3 Apr 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4497086 The complaint F complains that National Westminster Bank Plc blocked its account in October 2022. F would like to know the reason and compensation for loss of use of the funds. F is represented by its director Miss B. What happened The detailed background of this complaint is w... (2 pages)View decision -
Decision Reference DRN-4637133
3 Apr 2024 Lloyds Bank PLC Not upheldInsuranceDRN-4637133 The complaint Mr O has complained that Lloyds Bank PLC mis-sold him a decreasing term life assurance policy. What happened The background to this complaint is well known to the parties so I won’t repeat it again here. Instead I’ll focus on giving the reason for my decision. Wha... (2 pages)View decision -
Decision Reference DRN-4659862
3 Apr 2024 Zurich Insurance PLC Not upheldInsuranceDRN-4659862 The complaint Mr B complains that Zurich Insurance plc mishandled his motor insurance policy. What happened Mr B had a car that he used as a taxi. Mr B used a broker to get the taxi insured for the year from 28 June 2020. He renewed the policy for the year from 28 June 2021 and... (4 pages)View decision -
Decision Reference DRN-4673972
3 Apr 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4673972 The complaint Miss G complains about the actions of Wise Payments Limited when she lost money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In 2022 Miss G ... (4 pages)View decision
