We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
-
Decision Reference DRN-4727886
15 Apr 2024 Telefonica UK Limited Not upheldConsumer CreditDRN-4727886 The complaint Miss I has complained Telefonica UK Limited, trading as O2, is asking her to repay a debt for an iPhone, through their credit collection agents, which she has already paid. What happened In October 2021 Miss I took out a credit agreement for an iPhone 13. She ende... (2 pages)View decision -
Decision Reference DRN-4648356
15 Apr 2024 Wakam Not upheldInsuranceDRN-4648356 The complaint Miss M has complained that Wakam has unfairly declined a claim under a home insurance policy. References to Wakam include companies acting on its behalf. What happened Miss M contacted Wakam to claim for water damage to her home. Wakam sent a loss adjuster, who as... (2 pages)View decision -
Decision Reference DRN-4717028
15 Apr 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4717028 The complaint Mr A has complained Bank of Scotland plc, trading as Halifax, have allowed fraud to continue to happen on his bank account. What happened Mr A noticed two instances of fraud on his account in March 2023. £200 was refunded to him. In May Mr A realised an unknown pe... (2 pages)View decision -
Decision Reference DRN-4714773
15 Apr 2024 Standard Life Savings Limited Not upheldInvestmentsDRN-4714773 The complaint Mrs B complains that Standard Life Savings Limited trading as abrdn unfairly delayed her ISA transfer. What happened On 14 January 2022, Mrs B decided to transfer her stocks and chares ISA from abrdn to a new ISA provider (“TP”). Mrs B was unhappy that the transfe... (3 pages)View decision -
Decision Reference DRN-4620539
15 Apr 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4620539 The complaint This complaint is about a disputed transaction at a branch of Lloyds Bank PLC. Mr K said he paid in £700. Lloyds said he withdrew £700 but its cashier wrongly entered it as a credit. What happened On 25 October 2023, Mr K went to a Lloyds branch. He’d received his... (3 pages)View decision -
Decision Reference DRN-4741732
15 Apr 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4741732 The complaint Mrs F complains that HSBC UK Bank Plc has not met its obligations in regard to two transactions she made on her credit card to pay for a Timeshare type agreement. What happened In December 2013 Mr F and Mrs F entered into a timeshare type agreement... (5 pages)View decision -
Decision Reference DRN-4741699
15 Apr 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4741699 The complaint Mrs L complains the car subject to her agreement with Santander Consumer (UK) Plc trading as Santander Consumer Finance (SCUK) was misrepresented to her. She also believes the car wasn’t of satisfactory quality. What happened In June 2023, Mrs L entered into a 60 ... (6 pages)View decision -
Decision Reference DRN-4696151
15 Apr 2024 Argentis Wealth Management Ltd UpheldPensions and AnnuitiesDRN-4696151 The complaint Mr C complains that Argentis Wealth Management Ltd (Argentis Wealth) didn’t provide him with information about the available options to try to mitigate the lifetime allowance (LTA) charge that he incurred. He says that, in advance of his 75 th birthday, Argentis W... (10 pages)View decision -
Decision Reference DRN-4741467
15 Apr 2024 Fairmead Insurance Limited UpheldInsuranceDRN-4741467 The complaint Mr E complains about FAIRMEAD INSURANCE LIMITED’s (Fairmead) handling and settlement of a claim made under his home insurance policy. Where I’ve referred to Fairmead, this also includes any actions or communication by agents acting on their behalf. What happened I... (10 pages)View decision -
Decision Reference DRN-4661790
15 Apr 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-4661790 The complaint Mr H complains about the way in which The Co-operative Bank Plc dealt with an error on his credit card account. What happened Mr H has a current account and a credit card account with the Co-op Bank. He also has credit cards with at least two other banks. In Janua... (2 pages)View decision
