We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-4298535
16 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4298535 The complaint Mr G complains about how U K Insurance Limited trading as Privilege (UKI), handled his claim on his car insurance policy. For ease of reading, any reference to UKI also includes the actions of its agents. What happened Mr G was involved in an accident in his car, ... (7 pages)View decision -
Decision Reference DRN-4621473
16 Feb 2024 Inter Partner Assistance SA Not upheldInsuranceDRN-4621473 The complaint Miss N has complained that Inter Partner Assistance SA (IPA) declined a claim she made on a travel insurance policy. She’s also unhappy with the way it dealt with her claim and complaint. What happened Miss N had booked a trip abroad which involved touring around ... (3 pages)View decision -
Decision Reference DRN-4626554
16 Feb 2024 Motors Insurance Company Limited UpheldInsuranceDRN-4626554 The complaint Mr C, who is also a director of a limited company “D”, which is a joint complainant, has complained about warranty provider Motors Insurance Company Limited (MICL). MICL cancelled a warranty, arranged by Mr C, for D’s vehicle “L”. This complaint will require me, i... (4 pages)View decision -
Decision Reference DRN-4625993
16 Feb 2024 Accelerant Insurance UK Limited UpheldInsuranceDRN-4625993 The complaint Mr W complains about Accelerant Insurance UK Limited’s handling of his building warranty claim. What happened Mr W’s property in an apartment block was covered under a ten-year building warranty insurance policy which ran from December 2009 to December 2019. The p... (5 pages)View decision -
Decision Reference DRN-4555800
16 Feb 2024 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4555800 The complaint Mr F complains about the amount Mulsanne Insurance Company Limited offered to settle his claim for his stolen van on his commercial vehicle insurance policy. What happened Mr F’s van was stolen from outside of his home. Mulsanne reviewed the claim and accepted it.... (3 pages)View decision -
Decision Reference DRN-4566399
16 Feb 2024 Vacation Finance Limited Not upheldConsumer CreditDRN-4566399 The complaint Mr and Mrs Z have complained that Vacation Finance Limited (“VFL”) needed to pay compensation arising out of the sale of a holiday product bought using a VFL loan. What happened In May 2017, Mr and Mrs Z took out an agreement with a holiday product supplier (“the ... (4 pages)View decision -
Decision Reference DRN-4396567
16 Feb 2024 Allied World Assurance Company (Europe) dac Not upheldInsuranceDRN-4396567 The complaint Mr H and Mrs L complain that Allied World Assurance Company (Europe) dac hasn’t paid enough for their claim on their Landlord’s Insurance Policy. What happened Mr H and Mrs L own several properties which they rent out and which are insured on the same policy with ... (4 pages)View decision -
Decision Reference DRN-4272033
16 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4272033 The complaint Mr D and Mrs M complain that Lloyds Bank PLC (Lloyds) is refusing to refund them the amount Mr D lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr D ... (3 pages)View decision -
Decision Reference DRN-4544027
16 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4544027 The complaint Mr E has complained that Barclays Bank UK Plc trading as Barclaycard didn’t fairly or reasonably deal with a claim under the Consumer Credit Act 1974 (“CCA”) in relation to a holiday product bought using his credit card. What happened In March 2017, Mr E purchased... (4 pages)View decision -
Decision Reference DRN-4559157
16 Feb 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4559157 The complaint Mr C complains that J.P. Morgan Europe Limited trading as Chase (Chase) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happe... (3 pages)View decision
