We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-4589877
15 Apr 2024 Yorkshire Building Society Not upheldBanking and PaymentsDRN-4589877 The complaint Ms H complains that the Yorkshire Building Society (YBS) hasn’t sent the documents she requested and incorrectly processed an Individual Savings Account (ISA) transfer application and didn’t notify her of an interest penalty, and didn’t provide interest rates on i... (3 pages)View decision -
Decision Reference DRN-4413855
15 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4413855 The complaint Miss L complains that Revolut Ltd (“Revolut”) won’t refund over £9,500 she lost to an employment scam beginning in January 2023. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving ... (2 pages)View decision -
Decision Reference DRN-4701558
15 Apr 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-4701558 The complaint Miss G complains that AXA Insurance UK Plc (AXA) declined her claim for water damage, under her home buildings insurance policy. Miss G is represented by Mrs C in her complaint. I’ll refer to Miss G in my decision for ease. What happened Miss G says there was an e... (3 pages)View decision -
Decision Reference DRN-4560743
15 Apr 2024 Bede Wealth Management Limited Not upheldPensions and AnnuitiesDRN-4560743 The complaint Mr W says that advice given by Bede Wealth Management Limited (Bede Wealth) to transfer his pensions to a SIPP (self invested personal pension) was unsuitable. What happened Mr W had several existing pension arrangements with various providers (Aviva, The People’s... (6 pages)View decision -
Decision Reference DRN-4718251
15 Apr 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4718251 The complaint Mr R complains about how Advantage Insurance Company Limited (“Advantage”) cancelled his policy which used a telematics device to gather data about his driving. What happened Mr R had a car insurance policy with Advantage. The policy required the fitment and use o... (4 pages)View decision -
Decision Reference DRN-4695110
15 Apr 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4695110 The complaint Miss T is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened On 13 June 2023, Miss T was supplied with a used car through a conditional sale agreement with Moneybarn. Sh... (3 pages)View decision -
Decision Reference DRN-4691402
15 Apr 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4691402 The complaint Mr A complains that Starling Bank Limited has sent previous complaint correspondence to his home address, rather than to where he stays currently. What happened Mr A has made other complaints to Starling which the bank has responded to. The present complaint conce... (2 pages)View decision -
Decision Reference DRN-4721399
15 Apr 2024 Bank of Ireland (UK) Plc Not upheldBanking and PaymentsDRN-4721399 The complaint Ms M complains that Bank of Ireland (UK) Plc has closed her savings account without telling her and without paying her the money held in her account. What happened In August 2023 Ms M tried to check the balance of her Bank of Ireland savings account using her acco... (3 pages)View decision -
Decision Reference DRN-4561070
15 Apr 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4561070 The complaint Miss J complains about Admiral Insurance (Gibraltar) Limited’s (Admiral) poor service and not reimbursing her out of pocket expenses, following a claim under her motor insurance policy. Any reference to Admiral includes its agents. What happened Miss J had an acci... (3 pages)View decision -
Decision Reference DRN-4674258
15 Apr 2024 Soteria Insurance Limited Not upheldInsuranceDRN-4674258 The complaint Mrs M complains about how her insurer, Soteria Insurance Limited (Soteria), dealt with liability for a claim made under her motor insurance policy. References to Soteria in this decision include their agents. Mrs M was supported by a representative in bringing her... (5 pages)View decision
