We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-4690406
15 Apr 2024 Halifax Share Dealing Limited Not upheldInvestmentsDRN-4690406 The complaint Mr M complains that Halifax Share Dealing Limited t/a IWeb share dealing (“IWeb”) imposed an unreasonable minimum price for his holdings to be sold. What happened Mr M purchased stock in Bed Bath and Beyond (BBBY) and Core Scientific INC (CORZ) on IWeb’s platform ... (3 pages)View decision -
Decision Reference DRN-4725441
15 Apr 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4725441 The complaint Mr H complains about the amount Admiral Insurance (Gibraltar) Limited (“Admiral”) valued his vehicle for when it was stolen. What happened Mr H had a motor insurance policy with Admiral covering his car. The car was an older version of a model which has been sold ... (2 pages)View decision -
Decision Reference DRN-4675153
15 Apr 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4675153 The complaint G, a sole trader business, complains that Lloyds Bank PLC can’t show that it should be liable for a loan as there is no signed agreement. What happened The owner of G says he tried on several occasions to obtain a copy of the agreement, but Lloyds couldn’t provide... (2 pages)View decision -
Decision Reference DRN-4730220
15 Apr 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4730220 The complaint Miss J has complained about the amount Admiral Insurance (Gibraltar) Limited has paid in settlement of her motor insurance claim. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in di... (2 pages)View decision -
Decision Reference DRN-4734203
15 Apr 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4734203 The complaint Mr D complains about The Royal Bank of Scotland Plc (RBS) in that after he made several cash withdrawals, he found himself overdrawn when he considered he still had a credit balance. This caused a subsequent attempted transaction to be declined. What happened In e... (2 pages)View decision -
Decision Reference DRN-4710888
15 Apr 2024 Barclays Bank UK PLC Not upheldConsumer CreditDRN-4710888 The complaint Miss S says Barclays Bank UK PLC unfairly declined her applications for a loan. She says its decision damaged her credit score and caused her loss. What happened Briefly, when Barclays declined several loan applications from Miss S, she complained on the grounds t... (2 pages)View decision -
Decision Reference DRN-4715967
15 Apr 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4715967 The complaint Miss S complains about how Advantage Insurance Company Limited (“Advantage”) handled a claim under her motor insurance policy. What happened Miss S had a motor insurance policy with Advantage covering her car. In August 2023 she was involved in an incident which d... (3 pages)View decision -
Decision Reference DRN-4740484
15 Apr 2024 Aldermore Bank Plc UpheldBanking and PaymentsDRN-4740484 The complaint Mr G complains that Aldermore Bank Plc say he owes them interest due to an overpayment, and they provided him with poor customer service. What happened Mr G says that he contacted Aldermore on 18 July 2023 to seek information why he stopped receiving interest on h... (5 pages)View decision -
Decision Reference DRN-4698729
15 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4698729 The complaint Miss H has complained that Monzo Bank Ltd irresponsibly lent to her and unfairly continued applying charges to her overdraft when she was in financial difficulty. What happened Miss H was provided with an overdraft on her Monzo account, and the limit was then incr... (3 pages)View decision -
Decision Reference DRN-4632000
15 Apr 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4632000 The complaint Mr B complained because Monzo Bank Limited refused to refund him for transactions which he said he didn’t make. What happened On 6 September 2023, two payments debited Mr B’s Monzo credit card. One was a £15 payment to a phone retailer, and the other was a £770.99... (5 pages)View decision
