We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-4446752
16 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4446752 The complaint Mr G complains that Bank of Scotland plc trading as Halifax did not refund a series of payments he lost as part of a scam. What happened Mr G’s broker was approached by an overseas investor that I’ll call GC. Mr G had known his broker for around 13 years and had ... (3 pages)View decision -
Decision Reference DRN-4625411
16 Feb 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4625411 The complaint Mrs L has complained about how Tesco Personal Finance PLC trading as Tesco Bank dealt with a claim for money back in relation to a bath she’d bought. What happened Mrs L bought a stone bath from a retailer I’ll call “N” on 4 June 2020. It cost £2,548. Mrs L paid u... (3 pages)View decision -
Decision Reference DRN-4613978
16 Feb 2024 Accelerant Insurance UK Limited UpheldInsuranceDRN-4613978 The complaint Mr S has complained that Accelerant Insurance UK Limited declined a claim he made under his workmanship warranty. Reference to Accelerant includes its agents and representatives. What happened As the circumstances of this complaint aren’t in dispute, I’ll summaris... (3 pages)View decision -
Decision Reference DRN-4625898
16 Feb 2024 Yorkshire Building Society UpheldBanking and PaymentsDRN-4625898 The complaint Mr J complains Yorkshire Building Society (YBS) didn’t transfer his individual savings account (ISA) correctly. What happened Mr J is represented by his mother. For ease I’ve only mentioned Mr J although some of the actions and submissions were made by his mother.... (5 pages)View decision -
Decision Reference DRN-4620423
16 Feb 2024 Yorkshire Building Society Not upheldMortgagesDRN-4620423 The complaint Mr D and Mrs L complain about the service Yorkshire Building Society trading as Chelsea Building Society (CBS) provided when their fixed interest rate mortgage product was coming to an end. What happened Mr D and Mrs L have a mortgage with CBS that is secured over... (6 pages)View decision -
Decision Reference DRN-4533367
16 Feb 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4533367 The complaint Mrs I is complaining about HSBC UK Bank Plc because she says it shouldn’t have approved her application for a credit card as the debt was unaffordable. What happened In 2017, Mrs I took out a credit card with HSBC with a limit of £3,000. The limit hasn’t changed s... (4 pages)View decision -
Decision Reference DRN-4541237
16 Feb 2024 Chaucer Insurance Company Designated Activity Company Not upheldInsuranceDRN-4541237 The complaint Mrs N has complained that Chaucer Insurance Company Designated Activity Company hasn’t met a claim she made under a caravan insurance policy she holds jointly with her mother Mrs M. All reference to the insurer Chaucer in my decision includes agents acting on its ... (2 pages)View decision -
Decision Reference DRN-4584690
16 Feb 2024 Interactive Brokers (U.K.) Limited Not upheldInvestmentsDRN-4584690 The complaint Mr J complains that Interactive Brokers (UK) Ltd (“IBUK”) delayed crediting his account with money he deposited which led to his positions being closed due to margin call. What happened Mr J opened an execution only account with IBUK in 2021 through which he made ... (3 pages)View decision -
Decision Reference DRN-4003709
16 Feb 2024 Openwork Limited Not upheldInvestmentsDRN-4003709 The complaint Miss F complains about the fees she was charged in relation to services provided by Ten Financial – an appointed representative (AR) of Openwork Limited - on her investment portfolio. She says the fees taken were excessive and do not reflect the service she receiv... (5 pages)View decision -
Decision Reference DRN-4625799
16 Feb 2024 Barclays Bank Plc UpheldInvestmentsDRN-4625799 The complaint Mr C complains about the way Barclays Bank Plc has handled an investment he made through it several years ago. He says that he is entitled to distributions from the investment, but nothing has been provided to him. What happened Mr C was a Barclays Wealth client a... (5 pages)View decision
