We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-4642216
12 Apr 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4642216 Complaint Miss W is unhappy that Lloyds Bank PLC didn’t reimburse her after she fell victim to a scam. Background The background to this case is well known to the parties so I don’t intend to set it out in full here. But in summary, Miss W received a phone call from someone who... (3 pages)View decision -
Decision Reference DRN-4739533
12 Apr 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4739533 The complaint Mrs P complains that Wise Payments Limited won’t refund the money she lost to an investment scam. What happened Mrs P was called regarding an investment opportunity with a company I’ll call ‘C’. She agreed to invest a small amount initially and it seemed reasonabl... (5 pages)View decision -
Decision Reference DRN-4524893
12 Apr 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. Not upheldBanking and PaymentsDRN-4524893 The complaint Mr B complains that PayPal (Europe) Sarl et Cie SCA (‘PayPal’) unfairly declined to refund the full amount he sent to pay for a financial product he did not receive. He’s unhappy that PayPal refunded one of two US Dollar payments he made (around $1,180) but has re... (3 pages)View decision -
Decision Reference DRN-4709420
12 Apr 2024 AIG Life Limited Not upheldInsuranceDRN-4709420 The complaint Miss M’s complained – on behalf of her late father, Mr M’s estate – that AIG Life Limited declined the claim made on Mr M’s life insurance policy when he passed away, because they said Mr M hadn’t provided accurate information about his health when he’d made his a... (3 pages)View decision -
Decision Reference DRN-4717174
12 Apr 2024 AIG Life Limited Not upheldInsuranceDRN-4717174 The complaint Mr R has complained that AIG Life Limited declined a claim under a joint life term assurance policy. He has also complained about the service he received. What happened The background to this complaint is well known to the parties so I won’t set it out in detail h... (3 pages)View decision -
Decision Reference DRN-4374179
12 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4374179 The complaint Mr D complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr D is being represented by a third party. To keep things simple, I will refer to Mr D throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4470393
12 Apr 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4470393 The complaint Mr S complains about Lloyds Bank PLC. He says that Lloyds should refund him £220 he lost as a result of a scam he fell victim to. What happened In January 2023, Mr S came across a website advert for cryptocurrency supposedly endorsed by a well-known public figure ... (3 pages)View decision -
Decision Reference DRN-4077407
12 Apr 2024 Tickmill UK LTD Not upheldInvestmentsDRN-4077407 The complaint Miss L complains that Tickmill UK LTD (‘Tickmill’) unfairly closed her account. She said that caused her a financial loss. She wants Tickmill to pay her compensation for that. What happened Miss L had a number of trading accounts provided by Tickmill which she use... (6 pages)View decision -
Decision Reference DRN-4706266
12 Apr 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4706266 The complaint Mr K complains about the way BMW Financial Services (GB) Limited trading as Alphera Financial Services (BMWFS) dealt with his complaint about a car he’d acquired through a finance agreement with BMWFS. BMWFS accepted the car was not of satisfactory quality, took t... (4 pages)View decision -
Decision Reference DRN-4566353
12 Apr 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-4566353 The complaint Ms M complains that J D Williams & Company Limited, trading as Jacamo (JWD), irresponsibly provided her with two catalogue credit accounts and credit limit increases (CLIs) she couldn’t afford. What happened The first account started in January 2013 and the se... (2 pages)View decision
