We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-4486248
15 Feb 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-4486248 The complaint Mr C complains that Metro Bank PLC – as the recipient bank, didn’t do enough to prevent his loss. What happened The background to the complaint is known to both parties and so I won’t repeat it at length here. Mr C says he fell victim to a scam in July 2020. He tr... (3 pages)View decision -
Decision Reference DRN-4615296
15 Feb 2024 Black Horse Limited Not upheldConsumer CreditDRN-4615296 The complaint Mr S complains Black Horse Limited (Black Horse) supplied him with a car that he believes wasn’t of satisfactory quality at supply. He also complains he was told incorrect information before he entered into the agreement. What happened In September 2022, Mr S ... (3 pages)View decision -
Decision Reference DRN-4593359
15 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4593359 The complaint D complains about systems issues that have impacted the operation and services available on its Lloyds Bank PLC business bank account. What happened D has held a business bank account with Lloyds for several years and also operates another business bank account wi... (3 pages)View decision -
Decision Reference DRN-4216442
15 Feb 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4216442 The complaint Ms A and Miss M complain that Santander UK Plc blocked their account when they wanted to send funds to a friend. They would like compensation. Ms A and Miss M are represented by Mr R. What happened The facts which led to Ms A and Miss M bringing their complaint to... (11 pages)View decision -
Decision Reference DRN-4593259
15 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4593259 The complaint D complains about longstanding problems operating its business current account with Bank of Scotland plc. What happened D, a limited company, has a business current account with Bank of Scotland. D also has another business current account with Lloyds, a business ... (3 pages)View decision -
Decision Reference DRN-4510058
15 Feb 2024 Aviva Insurance Limited UpheldInsuranceDRN-4510058 The complaint Mr M has complained about the service he received from Aviva Insurance Limited when making a claim under his motor insurance policy. What happened The background to this complaint is well known to the parties so I won’t repeat it in detail here. In summary this co... (3 pages)View decision -
Decision Reference DRN-4442770
15 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4442770 The complaint Mr T trading as T complains about the service he received from Santander UK Plc when trying to close his bank account. What happened Mr T asked Santander to close his business bank account on 20 July 2023. Mr T understood that this would also involve transferring ... (2 pages)View decision -
Decision Reference DRN-4591501
15 Feb 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4591501 The complaint Mr O complains that TSB Bank plc subjected him to unreasonable questioning when he attempted to withdraw monies from his account, and that the bank staff intimidated and bullied him. What happened Mr O went into a branch of TSB in July 2023. He had received a paym... (3 pages)View decision -
Decision Reference DRN-4606161
15 Feb 2024 PayPal (Europe) S. UpheldBanking and PaymentsDRN-4606161 The complaint Mr A is unhappy that PayPal (Europe) Sarl et Cie SCA failed to refund a purchase he’d made back to his bank account. What happened In December 2020, Mr A purchased some airline tickets at the cost of £2,315.32. He made this purchase through his PayPal account, wit... (3 pages)View decision -
Decision Reference DRN-4589456
15 Feb 2024 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4589456 The complaint Mr C complains that The Co-operative Bank Plc (“Co-op”) did not refund the £51,415 he lost as part of a scam. What happened Mr C was looking to invest his funds in a better paying account than the savings account he held with Co-op at the time. He found a company ... (3 pages)View decision
