We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-4583746
12 Apr 2024 National Westminster Bank Plc Not upheldMortgagesDRN-4583746 The complaint Mr and Mrs T’s complaint is about a mortgage they have with National Westminster Bank Plc (NatWest). They are unhappy that NatWest has not accepted their proposal for repaying the mortgage, which requires it agreeing to give them additional time to do so. What hap... (3 pages)View decision -
Decision Reference DRN-4650925
12 Apr 2024 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-4650925 The complaint Mr and Mrs A have complained that Accredited Insurance (Europe) Limited declined their claim when they had an escape of water at their property. Accredited are the underwriters of this policy, ie, the insurer. Part of this complaint concerns the actions of Accredi... (3 pages)View decision -
Decision Reference DRN-4655688
12 Apr 2024 AXIS Specialty Europe SE UpheldInsuranceDRN-4655688 The complaint Mr I is a solicitor trading as S. S complains about what Axis Specialty Europe SE did at the renewal of its professional indemnity policy. What happened S has professional indemnity insurance with Axis which was due for renewal at the start of October 2023. Axis s... (2 pages)View decision -
Decision Reference DRN-4735275
12 Apr 2024 Citibank UK Limited UpheldInvestmentsDRN-4735275 The complaint Ms L has complained about Citibank UK Limited. She said Citibank caused excessive delays when she instructed it to transfer all investments she held with it, to an investment management company. She said the transfer of all the holdings took more than six months t... (9 pages)View decision -
Decision Reference DRN-4606092
12 Apr 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4606092 The complaint Mr E complains that Mitsubishi HC Capital UK Plc, trading as Novuna Personal Finance, has treated him unfairly in relation to how he repays his loan. What happened In May 2023 Mr E took out a loan with Mitsubishi HC Capital UK Plc, trading as Novu... (2 pages)View decision -
Decision Reference DRN-4459161
12 Apr 2024 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4459161 The complaint Mr C complains about the advice given by Pi Financial Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. Mr C says the advice was unsuitable for him and believes this has caused a financial loss. Wha... (11 pages)View decision -
Decision Reference DRN-4735735
12 Apr 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4735735 The complaint Mr E is unhappy with the service provided by Advantage Insurance Company Limited (AIC) following a claim he made on his car insurance policy. What happened Mr E took out a car insurance policy with AIC in May 2023. The policy booklet explained in the event of a cl... (5 pages)View decision -
Decision Reference DRN-4713406
12 Apr 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4713406 The complaint Mr C complains that Nationwide Building Society gave him misleading advice concerning what savings account he should open. And that it further failed to deal adequately with his complaint about it. What happened In July 2023, Mr C went into his local branch of Nat... (2 pages)View decision -
Decision Reference DRN-4737541
12 Apr 2024 Society of Lloyd's UpheldInsuranceDRN-4737541 The complaint Mr D complains about the settlement he’s been offered by Society of Lloyd’s (SoL) following a claim made under his commercial motor insurance policy. Where I’ve referred to SoL, this includes the underwriting syndicate which actually provides the cover under Mr D’... (5 pages)View decision -
Decision Reference DRN-4660450
12 Apr 2024 Tesco Personal Finance PLC UpheldConsumer CreditDRN-4660450 The complaint Mr P complains that Tesco Personal Finance PLC trading as Tesco Bank lent to him irresponsibly. What happened In July 2017, Mr P applied for and received a loan of £17,500 from Tesco. The loan was to be repaid in 84 monthly repayments of £262.71. Mr P says that at... (3 pages)View decision
