We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-4710349
12 Apr 2024 Amtrust Europe Limited UpheldInsuranceDRN-4710349 The complaint Mr B complains that Amtrust Europe Limited unfairly refused to fund a claim under his legal expenses insurance policy. Where I refer to Amtrust, this includes the actions of its agents and claims handlers for which it takes responsibility. What happened In March 2... (3 pages)View decision -
Decision Reference DRN-4484060
12 Apr 2024 Computershare Investor Services Plc UpheldInvestmentsDRN-4484060 The complaint Mr J complains about Computershare Investor Services PLC (‘Computershare’), He says that Computershare sold his share incentive plan shares without his knowledge, and without warning him that it planned to do this. What happened Mr J initially complained about an ... (4 pages)View decision -
Decision Reference DRN-4639802
12 Apr 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4639802 The complaint Mr F is unhappy about Bank of Scotland plc trading as Halifax’s (Halifax) decision not to refund the money he paid for gardening services. What happened The view of 8 February 2024 detailed the background to this complaint. So, I’ll only provide a brief overview ... (4 pages)View decision -
Decision Reference DRN-4589236
12 Apr 2024 Advance Insurance Agencies Ltd Not upheldInsuranceDRN-4589236 The complaint Miss M has complained about her motorhome insurance broker Advanced Insurance Agencies Ltd (AIA). She feels it mis-sold her a policy because, following the theft of her motorhome, her insurer declined her claim. A complaint has also been made by Miss M about her i... (2 pages)View decision -
Decision Reference DRN-4708981
12 Apr 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4708981 The complaint Mr G complains that Santander UK Plc won’t refund the money he lost when he was the victim of what he feels was a scam. What happened In August 2022, Mr G was looking to get some building work done at his property and found a builder on an online directory of trad... (4 pages)View decision -
Decision Reference DRN-4719007
12 Apr 2024 Wakam UpheldInsuranceDRN-4719007 The complaint Mr G has complained about his property insurer, Wakam. He made a claim when items were stolen from his shed, but Wakam said it was avoiding the policy (treating it as though it had never existed) and declining the claim. What happened Mr G arranged cover with Waka... (2 pages)View decision -
Decision Reference DRN-4723291
12 Apr 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-4723291 Complaint Mr B has complained about a loan Oakbrook Finance Limited (trading as “Finio Loans”) provided to him. He says the loan was unaffordable given his circumstances at the time and so shouldn’t have been provided. Background Finio Loans provided Mr B with a loan for £1,000... (3 pages)View decision -
Decision Reference DRN-4723609
12 Apr 2024 Madison CF UK Limited Not upheldConsumer CreditDRN-4723609 Complaint Miss R has complained about a loan Madison CF UK Limited (trading as “118 118 Money”) provided to her. She says that the loan was unaffordable. Background 118 118 Money provided Miss R with a loan for £1,000.00 in April 2019. The loan was to be repaid in 18 monthly in... (2 pages)View decision -
Decision Reference DRN-4724223
11 Apr 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4724223 The complaint Mr and Mrs P have complained that Accredited Insurance (Europe) Limited (‘Accredited’) declined their claim for accidental damage under their home insurance policy. What happened Mr and Mrs P noticed damage to a section of their kitchen worktop in June 2023. This ... (4 pages)View decision -
Decision Reference DRN-4507727
11 Apr 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4507727 The complaint Mr M complains American Express Services Europe Limited (“Amex”) hasn’t treated him fairly when he disputed a payment for a purchase made using his credit card which he says he didn’t receive. What happened It’s not necessary to go into large amounts of detail as ... (3 pages)View decision
