We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
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Decision Reference DRN-5345606
27 Feb 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5345606 The complaint Mr S complains that Monzo Bank Ltd has refused to refund the money he’s lost as a result of a scam. What happened The parties are familiar with the details of the scam, so I’ll simply summarise what happened here. Mr S spotted an advert on social media for an i... (7 pages)View decision -
Decision Reference DRN-4916693
27 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4916693 The complaint Mr B complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened Mr B came across an investment opportunity linked to a ... (3 pages)View decision -
Decision Reference DRN-4733133
27 Feb 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-4733133 The complaint Mr H complains that Santander UK Plc is refusing to refund him the amount he lost as the result of a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background of this compl... (3 pages)View decision -
Decision Reference DRN-5331413
27 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5331413 The complaint Ms B complains that Vanquis Bank Limited lent irresponsibly when it approved her credit card application and later increased the credit limit. What happened Ms B applied for a credit card with Vanquis in July 2012. In her application, Ms B confirmed she was re... (3 pages)View decision -
Decision Reference DRN-5351107
27 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5351107 The complaint Miss Q complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss Q was loo... (5 pages)View decision -
Decision Reference DRN-5273435
27 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5273435 The complaint Mr G complains that Vanquis Bank Limited irresponsibly lent to him. Mr G is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr G himself. What happen... (4 pages)View decision -
Decision Reference DRN-5348981
27 Feb 2025 Lendable Ltd UpheldConsumer CreditDRN-5348981 The complaint Miss W complains that Lendable Ltd lent irresponsible when it approved her loan application. What happened Miss W applied for a loan of £9,500 with Lendable over a sixty month term in April 2021. The reason given for the loan was debt consolidation. In her app... (3 pages)View decision -
Decision Reference DRN-5183870
27 Feb 2025 Evelyn Partners Investment Services Limited Not upheldPensions and AnnuitiesDRN-5183870 The complaint Mr S has complained that Evelyn Partners Investment Services Limited gave him wrong information about tax paid on his pension withdrawal and claims that as a result he’s incurred a financial loss. What happened Mr S held a Self-Invested Personal Pension (SIPP)... (5 pages)View decision -
Decision Reference DRN-5316708
27 Feb 2025 Simplyhealth Access Not upheldInsuranceDRN-5316708 The complaint Mr M complains that Simplyhealth Access hasn’t paid the funeral expenses benefit under his health cash plan. What happened Mr M held a health cash plan with Simplyhealth with Mrs M since around 1996. Mrs M sadly passed away in February 2019. Since then, Mr M c... (2 pages)View decision -
Decision Reference DRN-4960533
27 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4960533 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (8 pages)View decision