We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-4735231
11 Apr 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4735231 The complaint Mr B complains that Santander UK Plc won’t refund payments he says he did not make. What happened Mr B holds a current account with Santander. In January 2023 he was overseas when he says he was injured in an accident, resulting in him being hospitalised and suffe... (3 pages)View decision -
Decision Reference DRN-4550604
11 Apr 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4550604 The complaint Mr W complains that Capital One (Europe) plc has refused to remove an account from his credit report. He says it isn’t his account. What happened Mr W is unhappy that Capital One is reporting an account on his credit report which he says he didn’t open. He complai... (2 pages)View decision -
Decision Reference DRN-4734701
11 Apr 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4734701 The complaint Ms I is unhappy that HSBC UK Bank Plc won’t refund the money she sent to a third party. What happened Ms I started chatting to someone on an online dating site. After building up a relationship with this person they began asking her for money and, ultimately, she ... (3 pages)View decision -
Decision Reference DRN-4539137
11 Apr 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4539137 The complaint Mr M complains that Mitsubishi HC Capital UK Plc trading as Hitachi Capital Consumer Finance (‘Hitachi’) acted unfairly and unreasonably by (1) deciding against paying his claim under Section 75 of the Consumer Credit Act 1974 (the ‘CCA’), and (2) being party to a... (5 pages)View decision -
Decision Reference DRN-4678928
11 Apr 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4678928 The complaint Mr D complains that HSBC UK Bank Plc wrongly registered a default on his credit card account. What happened In late 2022 after a change in the management of Mr D’s credit card he decided to close the account and cancelled his direct debit instructions. Mr D said h... (3 pages)View decision -
Decision Reference DRN-4731868
11 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4731868 The complaint Miss K complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost after falling victim to a scam. What happened In February 2023 Miss K found a job advert on a social media platform. She clicked a link and provided her contact details. Miss K was cont... (6 pages)View decision -
Decision Reference DRN-4727692
11 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4727692 The complaint Mr B complains Barclays Bank UK PLC made multiple mistakes when sending three international payments and that these mistakes had an immense impact on him. What happened Mr B has a current account and a savings account with Barclays. In May 2023 Mr B asked Barclays... (2 pages)View decision -
Decision Reference DRN-4701385
11 Apr 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4701385 The complaint Miss L is complaining about Tesco Personal Finance PLC trading as Tesco Bank because she says it lent to her irresponsibly and she’s unhappy about the charges and interest she’s incurred. What happened Miss L took a credit card with Tesco Bank in August 2022. The ... (4 pages)View decision -
Decision Reference DRN-4554522
11 Apr 2024 U K Insurance Limited Not upheldInsuranceDRN-4554522 The complaint Ms P complains about UK Insurance Limited (UKI) who she says disposed of her property, without her authority. She also complains about the settlement offered, following a claim under her home insurance policy. Any reference to UKI includes its agents. What happene... (3 pages)View decision -
Decision Reference DRN-4271275
11 Apr 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4271275 The complaint Mr L has complained that Lloyds Bank PLC (“Lloyds”) won’t agree to open a new account for him, after it had taken the decision to close previous accounts. What happened Mr L says that he became a victim of financial abuse, wherein he was coerced into allowing an i... (3 pages)View decision
