We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-4182234
9 Apr 2024 Alvar Financial Services Limited UpheldInvestmentsDRN-4182234 The complaint Mr S’s representative complains that Alvar Financial Services Limited failed to post all of his executed derivative positions to his account statements. He went on to say that this resulted in him overtrading and creating losses on the new position that he shouldn... (6 pages)View decision -
Decision Reference DRN-4725391
9 Apr 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4725391 The complaint Mr R has complained that Bank of Scotland plc (trading as Halifax) won’t refund the money he lost after falling victim to a scam. What happened Mr R was falsely sold a cryptocurrency investment opportunity. Over the course of several days, he sent around £1,300 to... (2 pages)View decision -
Decision Reference DRN-4182236
9 Apr 2024 Zodiac Partners Ltd Not upheldInvestmentsDRN-4182236 The complaint Mr S’s representative complains that Zodiac Partners Limited failed to identify that his underlying broker had not posted all of his executed derivative positions to his account statements. He went on to say that this resulted in him overtrading and creating losse... (4 pages)View decision -
Decision Reference DRN-4728406
9 Apr 2024 Halifax Share Dealing Limited Not upheldInvestmentsDRN-4728406 The complaint Mr W complained about Halifax Share Dealing Limited T/A Lloyds Bank Direct Investments (Lloyds). He said Lloyds failed to inform him that he was unable to trade in shares he held on an account with it. He said he was unable to sell the shares when he went to and h... (3 pages)View decision -
Decision Reference DRN-4665590
9 Apr 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4665590 The complaint Mr B complained about difficulties agreeing a valuation for his watch with his insurer Royal & Sun Alliance Insurance Limited (“RSA”) when taking out his policy. What happened Mr B was unhappy that RSA wouldn’t insure his watch for a value of £7,500 which was ... (2 pages)View decision -
Decision Reference DRN-4697818
9 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4697818 The complaint Mr N complains Barclays Bank UK PLC did not add a flag to his account about his vulnerabilities, did not call him back several times when it had agreed to and provided him with poor customer service. He complains there were two telephone calls where Barclays advis... (3 pages)View decision -
Decision Reference DRN-4719165
9 Apr 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4719165 The complaint Mrs A is unhappy that, when she was supplied with a car under a hire purchase agreement with N.I.I.B. Group Limited trading as Northridge Finance (‘Northridge’), they failed to clear the finance on the car she traded in. What happened In May 2023, Mrs A was suppli... (4 pages)View decision -
Decision Reference DRN-4731243
9 Apr 2024 Experian Limited Not upheldConsumer CreditDRN-4731243 The complaint Mr S complains that Experian Limited is failing to stop his credit file being searched by organisations that he has no financial connection with. What happened Mr S explains that his job means he has to assume that searches are being carried out by foreign state b... (2 pages)View decision -
Decision Reference DRN-4544343
9 Apr 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4544343 The complaint Mr B complains about the quality of a car supplied by Santander Consumer (UK) Plc through a conditional sale agreement. What happened The parties are familiar with the background details of this complaint so I will only summarise them. It reflects my informal remi... (4 pages)View decision -
Decision Reference DRN-4555527
9 Apr 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4555527 The complaint Mr B complained because TSB Bank plc refused to refund him for a £500 cash withdrawal which he said he didn’t make. What happened On 26 October 2023, Mr B went to a cash machine to withdraw money. He said he planned to withdraw £10 or £20, so he put... (3 pages)View decision
