We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4342361
19 Feb 2024 Scottish Friendly Assurance Society Limited UpheldPensions and AnnuitiesDRN-4342361 The complaint Mr B complains that Scottish Friendly Assurance Society Limited (Scottish Friendly) delayed the payment of his pension benefits, paid a lower value than it should have and continued to take contributions from his bank account after his plan had matured. He would l... (5 pages)View decision -
Decision Reference DRN-4397899
19 Feb 2024 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-4397899 The complaint Mr S is complaining about Blue Motor Finance Ltd (BMF). He says they acted irresponsibly in lending to him as the loan was unaffordable. A representative has brought Mr S’s complaint to our service but for ease I’ve written as if we’ve dealt directly with him. Wha... (3 pages)View decision -
Decision Reference DRN-4251090
19 Feb 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-4251090 The complaint E, a limited company, complains about AXA Insurance UK Plc’s decision to turn down a landlord insurance claim. E is represented by Mr P. What happened E holds a landlord insurance policy with AXA, and this covers a property that E rents out. In January 2023, an es... (3 pages)View decision -
Decision Reference DRN-4376661
19 Feb 2024 Leeds Building Society UpheldMortgagesDRN-4376661 The complaint Mrs S complains that the mortgage application she made with Leeds Building Society was declined. She said a loan was approved for £62,750 and after asking for an extension to be made to the mortgage offer, she was told a new application had to be submitted – only ... (3 pages)View decision -
Decision Reference DRN-4629438
19 Feb 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4629438 The complaint Mr A complains about the due diligence London & Colonial Services Limited (L&C) undertook before accepting his application for a Self-Invested Personal Pension (SIPP). Mr A complains that L&C failed to carry out sufficient due diligence on both the int... (42 pages)View decision -
Decision Reference DRN-4557932
19 Feb 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4557932 The complaint Mr H complains that Admiral Insurance (Gibraltar) Limited didn’t send his refund for his motor insurance policy to the correct account. What happened Mr H was due a pro-rata refund of premium when he made a change to his policy. Admiral said it sent this to the c... (2 pages)View decision -
Decision Reference DRN-4615069
19 Feb 2024 Consumer Credit Justice Limited UpheldClaims ManagementDRN-4615069 The complaint Mr D complains about Consumer Credit Justice Limited (“CCJL”) and the service they’ve provided since being instructed to pursue a claim for mis-selling centred around his pension. What happened In or around 2021, Mr D instructed CCJL to pursue a mis-sold pension c... (3 pages)View decision -
Decision Reference DRN-4629062
19 Feb 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4629062 The complaint Mr B complains PrePay Technologies Limited charged him inactivity fees. What happened Mr B took out a reloadable electronic money card with a travel agent, in July 2013. Mr B used the card, and the last transaction was in August 2016. Mr B was going on a trip in 2... (4 pages)View decision -
Decision Reference DRN-4580687
19 Feb 2024 Link Financial Outsourcing Limited Not upheldConsumer CreditDRN-4580687 The complaint Mr A says Link Financial Outsourcing Limited, trading as Asset Link Capital (No.9) (who I’ll call ALC), should have passed his account to debt collection agencies and shouldn’t have reported adverse information to his credit file. What happened The details of this... (2 pages)View decision -
Decision Reference DRN-4428512
19 Feb 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4428512 The complaint Mr K complains Creation Consumer Finance Ltd declined his application for finance. What happened Mr K visited an electrical store to get a desk top computer. Mr K applied for a two year interest free deal but the finance was declined. Mr K says he has a regular in... (3 pages)View decision
