We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
-
Decision Reference DRN-4453673
19 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4453673 The complaint Ms W complains that Bank of Scotland plc trading as Halifax blocked her payment for a holiday without notifying her. What happened Ms W says that a payment for a hotel should have automatically debited her Halifax account on 18 June 2023, but Halifax blocked the p... (3 pages)View decision -
Decision Reference DRN-4530568
19 Feb 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4530568 The complaint Ms I complains that Starling Bank Limited did not refund a series of payments she lost as part of a scam. What happened Ms I found a cryptocurrency trader on social media and joined a messaging group about them, which showed individuals had received returns on the... (2 pages)View decision -
Decision Reference DRN-4601032
19 Feb 2024 Covea Insurance plc Not upheldInsuranceDRN-4601032 The complaint Miss D complains that Covea Insurance PLC (Covea) unfairly handled her claim under her contents insurance policy. What happened Miss D contacted Covea as there was damage caused to her sofa. Miss D submitted some photos of the damage to Covea. Covea said that once... (3 pages)View decision -
Decision Reference DRN-4586565
19 Feb 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4586565 The complaint Mr R complains that Ageas Insurance Limited unfairly declined a claim under his legal expenses insurance policy. Where I refer to Ageas, this includes the actions of its agents and claims handlers for which it takes responsibility. What happened Mr R made a claim ... (2 pages)View decision -
Decision Reference DRN-4466448
19 Feb 2024 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4466448 The complaint Mr B complains The Co-Operative Bank Plc unfairly stopped him making card payments while travelling abroad. He says this caused him considerable losses, including being unable to obtain a divorce from his partner or complete the sale of a property he owned. What h... (3 pages)View decision -
Decision Reference DRN-4493199
19 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4493199 The complaint Mr L complains that Nationwide Building Society unfairly blocked and closed his account without providing a proper explanation. He is also unhappy that Nationwide won’t allow him access to money paid into his account. He says this has caused him financial problems... (4 pages)View decision -
Decision Reference DRN-4588889
19 Feb 2024 Yorkshire Building Society Not upheldMortgagesDRN-4588889 The complaint Mr S complains that Yorkshire Building Society (YBS): Has applied the wrong margin to the tracker interest rate product on his mortgage. Gave him misleading information about the margin that would apply. What happened In June 2022, Mr S took out a mortgage with ... (3 pages)View decision -
Decision Reference DRN-4616016
19 Feb 2024 BUPA Insurance Limited Not upheldInsuranceDRN-4616016 The complaint Mr and Mrs M complain about the price BUPA Insurance Limited has quoted for them to take out a personal, continuation, private medical insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary ... (3 pages)View decision -
Decision Reference DRN-4365625
19 Feb 2024 Pepper (UK) Limited UpheldMortgagesDRN-4365625 The complaint Mr H complains that Pepper (UK) Limited trading as Engage Credit has unfairly increased the interest rate on his mortgage. He also considers that Engage provided poor service. What happened In 2007, Mr H took out an interest only mortgage with Kensington. The mort... (3 pages)View decision -
Decision Reference DRN-4481111
19 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4481111 The complaint Mr A complains that Nationwide Building Society won’t meet his claim for reimbursement of costs he incurred due to fuel contamination in his car. He paid for the fuel using his Nationwide debit card. What happened In May 2023 Mr A used a supermarket pay-at-pump fa... (5 pages)View decision
