We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-4332617
9 Apr 2024 esure Insurance Limited UpheldInsuranceDRN-4332617 The complaint Mrs C has complained that esure Insurance Limited declined a claim she made on her home insurance policy for damage caused by subsidence. Reference to Mrs C and esure includes their respective agents and representatives. What happened The circumstances of this com... (4 pages)View decision -
Decision Reference DRN-3906920
9 Apr 2024 Solium Capital UK Limited Not upheldInvestmentsDRN-3906920 The complaint Miss B has complained that because of a failure in Solium Capital UK Limited’s (‘Solium’) systems she was unable to exercise her share options and sell the resulting shares when she wanted to. Miss B wants to be put in the financial position she would have been in... (3 pages)View decision -
Decision Reference DRN-4697596
9 Apr 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4697596 The complaint Mrs S’s complaint is about her mortgage account with Barclays Bank UK PLC. Mrs S says that, despite a payment plans having been agreed, Barclays cancelled it in December 2022, and registered adverse information on her credit file. Mrs S wants Barclays to accept it... (3 pages)View decision -
Decision Reference DRN-4729539
9 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4729539 The complaint Mrs S is a vulnerable customer, and she complains about Barclays Bank UK PLC delaying a cheque stamp causing her inconvenience, distress and a financial loss. What happened I issued a provisional decision on 16 March 2024, and this is what I said: I’ve considered ... (5 pages)View decision -
Decision Reference DRN-4531405
8 Apr 2024 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4531405 The complaint Mrs H complains that Erudio Student Loans Limited defaulted her loan acocunt and passed her loan to a debt collection company. What happened Mrs H has a student loan with Erudio. She’s said that she’s been deferring her payments for the last few years and hasn’t r... (2 pages)View decision -
Decision Reference DRN-4691229
8 Apr 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4691229 The complaint Mr M complains about the method J.P. Morgan Europe Limited, trading as Chase, use to provide him with personal banking data. What happened Mr M is dissatisfied with Chase as: He can’t download his personal banking data in CSV format, and this hinders his analysis... (2 pages)View decision -
Decision Reference DRN-4670672
8 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4670672 The complaint Ms F complains about Barclays Bank UK PLC causing her a financial loss when applying US dollars to her US dollar and GBP accounts. Also, the service she received when she complained. What happened Ms F says she was sent US$4,950 to her USD account with Barclays an... (2 pages)View decision -
Decision Reference DRN-4706239
8 Apr 2024 Secure Trust Bank Plc UpheldConsumer CreditDRN-4706239 The complaint Ms A complains that a car acquired with finance from Secure Trust Bank Plc trading as Moneyway wasn’t of satisfactory quality. What happened In February 2022 Ms A was supplied with a car and entered into a hire purchase agreement with Moneyway. At the point of sup... (3 pages)View decision -
Decision Reference DRN-4670497
8 Apr 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4670497 The complaint Mr D complains that Santander UK Plc’s screening process for his monthly overseas salary payments is taking longer than it should and this is causing him financial difficulties. What happened Mr D works for an overseas company and his salary is transferred from Co... (2 pages)View decision -
Decision Reference DRN-4524316
8 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4524316 The complaint Miss M complains that Barclays Bank UK PLC declined her application for a credit card. What happened Miss M looked at credit card options on the Barclaycard website. She was a credit card she was interested in and attempted to complete an eligibility check, but th... (3 pages)View decision
