We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-4729413
8 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4729413 The complaint Mr A has complained that Barclays Bank UK PLC registered a marker against him at CIFAS, the national fraud database. What happened In summer 2022, Mr A received some credits which were reported as fraudulent. Barclays asked him about them, giving him three days to... (4 pages)View decision -
Decision Reference DRN-4729401
8 Apr 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-4729401 The complaint Mr L complains that OAKBROOK FINANCE LIMITED trading as Likely Loans (‘Oakbrook’) irresponsibly gave him two loans that he couldn’t afford. What happened Mr L took out the first loan with Oakbrook on 7 May 2019. The loan was for £1,000, the term was 12 months and ... (3 pages)View decision -
Decision Reference DRN-4729387
8 Apr 2024 Fintern Ltd Not upheldConsumer CreditDRN-4729387 The complaint Mr L complains that Fintern Ltd trading as Abound (‘Fintern Ltd’) irresponsibly gave him a loan that he couldn’t afford. What happened In March 2022, Mr L asked for and was given a loan for £5,000 which had a term of 29 months. In 2023, Mr L complained to Fintern ... (3 pages)View decision -
Decision Reference DRN-4729357
8 Apr 2024 Plata Finance Limited UpheldConsumer CreditDRN-4729357 The complaint Mr W is complaining about Plata Finance Limited because he says it lent to him irresponsibly without carrying out adequate checks into his financial situation. What happened On 2 May 2023, Mr W took out a personal loan with Plata. He borrowed £20,000 over a term o... (5 pages)View decision -
Decision Reference DRN-4642437
8 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4642437 The complaint Mr O has complained Monzo Bank Ltd won’t refund transactions he didn’t make. What happened In the morning of 7 October 2023 Mr O noticed two transactions made with his Monzo card which he didn’t recognise. Monzo reviewed the transactions but felt their technical e... (3 pages)View decision -
Decision Reference DRN-4673445
8 Apr 2024 West Bay Insurance Plc Not upheldInsuranceDRN-4673445 The complaint Ms P has complained about the way West Bay Insurance Plc decided not to pursue the other driver’s insurers for its costs and her uninsured losses following an accident under her motor policy. She is particularly aggrieved it failed to obtain the relevant CCTV foot... (4 pages)View decision -
Decision Reference DRN-4680392
8 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4680392 The complaint Miss H complains that Barclays Bank UK PLC trading as Barclaycard did not send her credit card statements as she instructed them to, and they provided her with poor customer service on numerous occasions. Miss H is represented by her husband in bringing this compl... (6 pages)View decision -
Decision Reference DRN-4660357
8 Apr 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4660357 The complaint Mrs T complains The Royal Bank of Scotland Plc (“RBS”) closed her account without explanation. Mrs T also complains that RBS has provided poor customer service and caused considerable delay in returning her funds by not sending her a cheque as promised. Mrs T says... (5 pages)View decision -
Decision Reference DRN-4729127
8 Apr 2024 British Gas Insurance Limited UpheldInsuranceDRN-4729127 The complaint Ms C complains about the service provided by British Gas Insurance Limited in relation to her home emergency insurance policy. What happened Ms C had a home emergency insurance policy through British Gas which she renewed each year. Under the terms of the policy, ... (4 pages)View decision -
Decision Reference DRN-4649579
8 Apr 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4649579 The complaint Mr L has complained Clydesdale Bank plc, trading as Virgin Money, lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In 2023 Mr L applied to Virgin Money for an account after he started a new job. They weren’t willing t... (2 pages)View decision
