We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-4715038
2 May 2024 Aviva Life & Pensions UK Limited UpheldInvestmentsDRN-4715038 The complaint Mr B complains that Aviva Life & Pensions UK Limited (‘Aviva’) has not paid annual bonuses on his four with-profits endowment policies for more than 10 years, and terminal bonus rates have reduced. He says he’s also lost out as a result of Aviva making changes... (5 pages)View decision -
Decision Reference DRN-4765394
2 May 2024 West Bay Insurance Plc Not upheldInsuranceDRN-4765394 The complaint Mr and Mrs G’s complaint arises from their home insurance policy with West Bay Insurance Plc. What happened In March 2023, Mr and Mrs G contacted West Bay to enquire about possible cover for water damage to their property. A few weeks later they confirmed they did... (3 pages)View decision -
Decision Reference DRN-4747416
2 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4747416 The complaint Mr D complains that Barclays Bank UK PLC trading as Barclaycard closed his credit card accounts. What happened Mr D held two Barclaycard credit card accounts. He resides in the US. In May 2023 he received a letter from Barclaycard advising him that it was no longe... (2 pages)View decision -
Decision Reference DRN-4764321
2 May 2024 Allegiant Finance Services Limited Not upheldClaims ManagementDRN-4764321 The complaint Miss H is unhappy with the service provided by Allegiant Finance Services Limited (Allegiant) after instructing it to deal with a crypto scam complaint on her behalf. What happened I set out the background to Miss H’s complaint in the provisional decision I issue... (5 pages)View decision -
Decision Reference DRN-4768936
2 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4768936 The complaint Miss D complains that Advantage Insurance Company Limited (Advantage) unfairly cancelled her motor insurance policy. Miss D is represented by her father, Mr D, in her complaint. For ease I’ll refer to Miss D in my decision. What happened Miss D took a telematics p... (4 pages)View decision -
Decision Reference DRN-4766640
2 May 2024 Idealing.com Limited Not upheldInvestmentsDRN-4766640 The complaint Mr M complains about the service he received from iDealing.com Limited, in relation to his request to close his account. He says he’s been trying to close the account as he’s tired of dealing with iDealing.com, but it’s refusing to even answer his calls/emails. To... (4 pages)View decision -
Decision Reference DRN-4705059
2 May 2024 Topaz Finance Limited UpheldMortgagesDRN-4705059 The complaint Mr H and Mrs H complain that Topaz Finance Limited, trading as Heliodor Mortgages (Heliodor) sent personal information relating to their mortgage to an unconnected third party. To compensate them for the worry and upset this matter has caused Mr H and Mrs H want H... (3 pages)View decision -
Decision Reference DRN-4741093
2 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4741093 The complaint Miss E complains that Monzo Bank Ltd won’t reimburse her the money she transferred to a fraudster. Miss E is professionally represented in bringing her complaint to our service, but for ease of reading I’ll refer to all submissions as made by Miss E directly. What... (4 pages)View decision -
Decision Reference DRN-4777202
2 May 2024 Acromas Insurance Company Limited UpheldInsuranceDRN-4777202 The complaint Ms J complains about the repairs carried out by Acromas Insurance Company Limited’s contractor under a buildings insurance claim. What happened Ms J holds buildings insurance cover with Acromas. In late 2021 she made a claim as there was a leak in her bathroom (ca... (4 pages)View decision -
Decision Reference DRN-4777311
2 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4777311 The complaint Miss D complains about Advantage Insurance Company Limited’s (Advantage) handling of a claim made under her car insurance policy. What happened Miss D had a car insurance policy with Advantage. In January 2023 Miss D’s car was broken into, damage was caused, and t... (5 pages)View decision
