We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN-4755086
27 Sep 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4755086 The complaint Mr V complains that Admiral Insurance (Gibraltar) Limited (Admiral) unfairly cancelled his motor insurance policy. What happened Mr V took out a telematics motor insurance policy with Admiral in September 2023. The terms of the policy required Mr V to install ... (2 pages)View decision -
Decision Reference DRN-4441568
27 Sep 2024 Suffolk Life Pensions Limited Not upheldPensions and AnnuitiesDRN-4441568 The complaint Mr T has complained about the delays by Suffolk Life Pensions Limited trading as Curtis Banks Pensions (Curtis Banks) in the transfer of his Self-Invested Personal Pension (SIPP) to a Small Self-Administered Scheme (SSAS) with a new provider. He feels the tran... (4 pages)View decision -
Decision Reference DRN-5038965
27 Sep 2024 Avantia Insurance Limited UpheldInsuranceDRN-5038965 The complaint Mr E and Ms F have complained about the service they received from Avantia Insurance Limited trading as Homeprotect. What happened Mr E and Ms F complained about the service they received at renewal following making an escape of water claim on their policy. Sep... (4 pages)View decision -
Decision Reference DRN-5039234
27 Sep 2024 AJ Bell Management Limited UpheldInvestmentsDRN-5039234 The complaint Ms L complains that AJ Bell Management Limited has unfairly restricted her access to, and use of, her SIPP and ISA. She also complains about incorrect information she was given whilst attempting to trade over the phone. What happened In February 2023 Ms L opene... (4 pages)View decision -
Decision Reference DRN-5048500
27 Sep 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-5048500 The complaint Mr L and Mrs L have complained about how Accredited Insurance (Europe) Ltd (‘Accredited’) dealt with a claim under a home emergency policy. What happened Mr L and Mrs L contacted Accredited to send an engineer to deal with a leak that had affected their heatin... (3 pages)View decision -
Decision Reference DRN-4991498
27 Sep 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4991498 The complaint Mr G complains that Santander UK Plc stopped his payment and blocked his account. What happened Mr G says he was told he had to go into a branch to get his account unblocked but had to wait until Monday to do so as the branch wasn’t open on Saturday. He says i... (3 pages)View decision -
Decision Reference DRN-4877913
27 Sep 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4877913 The complaint The estate of Mrs M says The Royal Bank of Scotland PLC (“RBS”) refuses to refund it for transactions on the late Mrs M’s account which were unauthorised. This complaint has been brought by the late Mrs M’s son, for ease I will refer to him as ‘Mr M’. I will al... (2 pages)View decision -
Decision Reference DRN-4933220
27 Sep 2024 Zurich Assurance Ltd Not upheldInsuranceDRN-4933220 The complaint Mr R is unhappy with the way Zurich Assurance Ltd settled his claim and specifically, the amount of interest paid. What happened Mr and Mrs R had a life insurance policy, underwritten by Zurich. Sadly, Mr R’s wife died and so he made a claim on the policy. Zu... (2 pages)View decision -
Decision Reference DRN-5048385
27 Sep 2024 Inter Partner Assistance SA UpheldInsuranceDRN-5048385 The complaint Mr B is unhappy with Inter Partner Assistance (IPA) SA’s settlement on his travel medical claim. What happened The background to this complaint is set out in my provisional findings. To summarise, Mr B had an accident abroad and he, his wife and their dogs were... (2 pages)View decision -
Decision Reference DRN-5002421
27 Sep 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5002421 The complaint Mrs M has complained that her insurer Royal & Sun Alliance Limited (RSA) incorrectly told her it would recover claim costs from a third party when she made a claim under her home and buildings insurance policy. What happened Mrs M bought a home and building... (3 pages)View decision
