We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
-
Decision Reference DRN-4749898
18 Apr 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4749898 The complaint Miss E complains that Admiral Insurance (Gibraltar) Limited told her that a windscreen claim wouldn’t affect her renewal for her motor insurance policy. What happened In September 2023, Miss E contacted Admiral as she wanted to know if she had windscreen cover on ... (3 pages)View decision -
Decision Reference DRN-4552421
18 Apr 2024 Scottish Widows Limited Not upheldInvestmentsDRN-4552421 The complaint Ms W’s complaint is about a mortgage endowment policy she took out with Scottish Widows Limited trading as Clerical Medical in 1998. She has complained that in 2023 Scottish Widows would not allow her to extend the term of the policy, despite documentation from an... (4 pages)View decision -
Decision Reference DRN-4694774
18 Apr 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4694774 The complaint Mrs F complains about the service provided by Santander UK Plc when carrying out a Know Your Customer review. What happened Mrs F held a number of accounts with Santander, including a current account. Mrs F lives outside of the UK. On 12 September 2023 Santander w... (3 pages)View decision -
Decision Reference DRN-4715439
18 Apr 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4715439 The complaint Mr W complains that Barclay Bank UK PLC declined his mortgage application. As a result he had to pay an early repayment charge (ERC) What happened Mr W had a mortgage with Barclays in joint names with his husband, who he is now separated from. I understand that an... (3 pages)View decision -
Decision Reference DRN-4629547
18 Apr 2024 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-4629547 The complaint Miss H complains about Accredited Insurance (Europe) Limited (Accredited) who declined her claim under her legal expenses insurance policy. Any reference to Accredited includes its agents. What happened Miss H held a home insurance policy with legal expenses cover... (3 pages)View decision -
Decision Reference DRN-4730488
18 Apr 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4730488 The complaint Mr B has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly Carey Pensions UK LLP) (“Options”). Mr B transferred his existing pensions to the SIPP to invest in a property-based investment scheme in Cape Verde. Mr B’s complaint ... (27 pages)View decision -
Decision Reference DRN-4749059
18 Apr 2024 Highway Insurance Company Limited Not upheldInsuranceDRN-4749059 The complaint Mr D is unhappy with the service provided by Highway Insurance Company Limited (Highway) when dealing with a claim under his motor insurance policy. Highway is the underwriter of this policy. Part of this complaint concerns the actions of third parties instructed ... (4 pages)View decision -
Decision Reference DRN-4691230
18 Apr 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4691230 The complaint Mr and Mrs B complain that Santander UK Plc won’t reimburse the money they say they lost to a scam. What happened Mr and Mrs B engaged a contractor to do some work at their property. They made an initial payment of £2,500 to him for materials, and then paid a furt... (3 pages)View decision -
Decision Reference DRN-4749537
18 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4749537 The complaint Mr M says Barclays Bank UK PLC, trading as Barclaycard, mis-handled the administration of his credit card account. What happened Briefly, Mr M said Barclays made several errors on his account from the time he opened it in January 2023. These problems included, but... (2 pages)View decision -
Decision Reference DRN-4697147
18 Apr 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-4697147 The complaint Mr S complains about how Advantage Insurance Company Limited (“Advantage”) handled a claim under his car insurance policy when his car was damaged while in its care. When I mention Advantage I also mean its suppliers. What happened Mr S had a motor insurance polic... (2 pages)View decision
