We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
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Decision Reference DRN-4778975
24 Sep 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4778975 The complaint Miss L complains that Creation Consumer Finance Ltd failed to pay out on a claim she made to it about the quality of goods she purchased with credit it provided. What happened At the end of November 2023 Miss L bought a laptop. Within a few weeks she went back ... (2 pages)View decision -
Decision Reference DRN-4809997
24 Sep 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4809997 The complaint Mr P and Miss S’s complaint is about the way in which Barclays Bank UK PLC has administered their offset mortgage account. To put matters right, Mr P and Miss S want Barclays to compensate them for their financial losses, and for distress and inconvenience. A... (4 pages)View decision -
Decision Reference DRN-4815992
24 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4815992 The complaint Mr M complains that Revolut Ltd won’t refund several card payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submission... (3 pages)View decision -
Decision Reference DRN-5036424
24 Sep 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5036424 The complaint Mr W complains that Bank of Scotland plc trading as Halifax irresponsibly lent to him. What happened Mr W was approved for a Halifax credit card in June 2009 with a £1,100 credit limit. I have detailed the credit limit changes below: February 2010 £1,100 to £1,... (5 pages)View decision -
Decision Reference DRN-5018060
24 Sep 2024 AWP P&C S.A. Not upheldInsuranceDRN-5018060 The complaint Mr C and Ms M have complained that AWP P&C S.A. declined a claim they made on a travel insurance policy linked to a bank account. As it is Mr C leading on the complaint, I will mostly just be referring to him in this decision. What happened Mr C and Ms M ... (2 pages)View decision -
Decision Reference DRN-5038873
24 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5038873 The complaint Miss L complains Monzo Bank Ltd hasn’t treated her fairly in relation to a loan she was tricked into taking out during a scam. What happened Miss L has accounts with a number of businesses, including an account with a business who I’ll refer to as “R” throughou... (3 pages)View decision -
Decision Reference DRN-5037081
24 Sep 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5037081 The complaint Mr B is unhappy that Bank of Scotland plc, trading as Halifax, wouldn’t allow him to buy a car from a friend without conducting a HPI check at his own cost. What happened Mr B instructed a bank transfer for £1,400 from his account to the account of a friend to... (2 pages)View decision -
Decision Reference DRN-4878532
24 Sep 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4878532 The complaint Mr M complains about the service he received from HSBC UK Bank Plc (“HSBC”) when he sent an international payment and the payment was rejected. What happened On 31 October 2023 Mr M instructed HSBC to send an international payment of £4,605.64. The payment was ... (3 pages)View decision -
Decision Reference DRN-5038738
24 Sep 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5038738 The complaint Miss B complains Barclays Bank UK PLC (Barclays) unfairly closed her bank account. What happened Miss B says Barclays debited her bank account with payments in July 2022 and August 2022 totalling over £440, despite the fact her account had no funds available to... (4 pages)View decision -
Decision Reference DRN-4843623
24 Sep 2024 Skipton Building Society Not upheldBanking and PaymentsDRN-4843623 The complaint Mr G complains about receiving an email with identifying personal information from Skipton Building Society. What happened Earlier this year, on Mr G’s birthday, Skipton sent him an email. The email wished Mr G a happy birthday and included the line If you’ve g... (3 pages)View decision
