We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
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Decision Reference DRN-4964113
24 Sep 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4964113 The complaint Mr M complains about Ageas Insurance Limited trading as ageas (“AIL”) and their decision to decline the claim he made on his motor insurance policy. What happened The claim and complaint circumstances are well known to both parties. So, I don’t intend to list t... (4 pages)View decision -
Decision Reference DRN-5011450
24 Sep 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5011450 The complaint Mr B has complained that Barclays Bank UK PLC, trading as Barclaycard, unfairly declined his application for a credit card. What happened Mr B applied for a Barclaycard, but his application was declined. He feels this was because of a CIFAS marker, and that Bar... (2 pages)View decision -
Decision Reference DRN-4650052
24 Sep 2024 First Central Underwriting Limited UpheldInsuranceDRN-4650052 The complaint Mr A has complained that First Central Underwriting Limited (previously named Skyfire Insurance Company Ltd) voided his motor insurance policy and refused to pay his claim. What happened Mr A took out his motor insurance policy with First Central in August 2022... (4 pages)View decision -
Decision Reference DRN-5034255
24 Sep 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5034255 The complaint A limited company, which I’ll refer to as ‘X’, Is unhappy that Lloyds Bank PLC requires it to maintain a Lloyds bank account to service its Bounce Back Loan (“BBL”). X’s complaint is brought to this service by its director, whom I’ll refer to as ‘Mr K’. What ha... (2 pages)View decision -
Decision Reference DRN-5011557
24 Sep 2024 Ageas Insurance Limited Not upheldInsuranceDRN-5011557 The complaint Miss B complains about how Ageas Insurance Limited (“Ageas”) cancelled her policy. What happened Miss B had a car insurance policy with Ageas, which was taken out through a broker. In November 2023 she contacted the broker as she’d unfortunately been made redun... (2 pages)View decision -
Decision Reference DRN-5031404
24 Sep 2024 First Response Finance Ltd Not upheldConsumer CreditDRN-5031404 The complaint Miss D complains that First Response Finance Ltd (“First Response”) provided her with a hire purchase agreement that wasn’t affordable. Miss D has also said she was charged more interest than agreed. What happened In February 2021, First Response provided Miss... (4 pages)View decision -
Decision Reference DRN-5020623
24 Sep 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5020623 The complaint Mr and Mrs C have complained that Aviva Insurance Limited hasn’t fully paid out on a claim they made on a travel insurance policy. The complaint involves the actions of the claim administrators, acting on behalf of Aviva. To be clear, when referring to Aviva i... (3 pages)View decision -
Decision Reference DRN-5015172
24 Sep 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5015172 The complaint X complains that HSBC UK Bank Plc (“HSBC”) failed to take reasonable measures to protect him from the vulnerabilities associated with gambling which resulted in significant financial and emotional distress. What happened X opened a basic bank account online wi... (3 pages)View decision -
Decision Reference DRN-4897056
24 Sep 2024 BISL Limited UpheldInsuranceDRN-4897056 The complaint Miss B complains about how BISL Limited (“BISL”) dealt with her request for a payment holiday on her motor insurance policy, which led to it cancelling her policy. What happened Miss B had a car insurance policy taken out through BISL, which is a broker. In Nov... (3 pages)View decision -
Decision Reference DRN-4962214
24 Sep 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4962214 The complaint Ms R complains Barclays Bank UK PLC (Barclays) failed to cancel a standing order resulting in financial loss. What happened Ms R says she visited Barclays in late October 2022 to cancel a standing order that had repeatedly been taken and recredited back to her ... (3 pages)View decision
