We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
-
Decision Reference DRN-4593066
18 Apr 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4593066 The complaint Ms F complained about Bank of Scotland plc, trading as Halifax. Several transactions went through her Halifax credit card, which she hadn’t made. Ms F complained because she’d had to phone to report the transactions from abroad. She believed Halifax should have pr... (3 pages)View decision -
Decision Reference DRN-4724448
18 Apr 2024 AXA PPP Healthcare Limited Not upheldInsuranceDRN-4724448 The complaint Mr and Mrs P complain that AXA PPP Healthcare Limited has turned down a claim they made on a personal private medical insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary of what I think a... (3 pages)View decision -
Decision Reference DRN-4462170
18 Apr 2024 IG Markets Limited UpheldInvestmentsDRN-4462170 The complaint Mr A complains that, following the closure of his spread betting account, IG Markets Limited didn’t allow him to withdraw the cash balance. He says it took around three months before he received the money, even though he was in regular contact with IG Markets, and... (3 pages)View decision -
Decision Reference DRN-4005135
18 Apr 2024 IG Markets Limited Not upheldInvestmentsDRN-4005135 The complaint Mr A complains that IG Markets Limited closed two of his open positions and then closed his account without his consent. He’s unhappy with the poor service and unfair treatment he said he’s received, and he wants £20,000 compensation. What happened Mr A had a spre... (3 pages)View decision -
Decision Reference DRN-4712639
18 Apr 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4712639 The complaint Mr S complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) failed to carry out reasonable and proportionate checks before it gave him these loans. What happened A summary of Mr S’s borrowing can be found ... (3 pages)View decision -
Decision Reference DRN-4256299
18 Apr 2024 Trading 212 UK Limited Not upheldInvestmentsDRN-4256299 The complaint Mr M complains about Trading 212 UK (‘Trading 212’) Limited. He complains that Trading 212 did not inform him that the positions he had with exchange traded products would be closed as the instruments were delisted. He also complaints that Trading 212 did not cond... (3 pages)View decision -
Decision Reference DRN-4743588
18 Apr 2024 Specialist Lending Limited UpheldConsumer CreditDRN-4743588 The complaint Miss B complains that Specialist Lending Limited, trading as Duologi, treated her unfairly regarding a dispute about a loan to purchase a heat pump. What happened Miss B purchased a new Air Source Heat Pump (‘the Pump’) in October 2019, paid for by a f... (6 pages)View decision -
Decision Reference DRN-4748762
18 Apr 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4748762 The complaint Miss F complains about Bank of Scotland plc, trading as Halifax, duplicating a refund and causing her distress and financial difficulties. What happened I issued a provisional decision on 2 April 2024, and this is what I said: I’ve considered the relevant informat... (4 pages)View decision -
Decision Reference DRN-4678708
18 Apr 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4678708 The complaint Mr D complains that American Express Services Europe Limited (“AESEL”) imposed a spending limit on his account. What happened Mr D holds a Preferred Rewards Gold Charge Card account on which there is a supplementary card holder. On 25 September 2023 AESEL applied ... (3 pages)View decision -
Decision Reference DRN-4748736
18 Apr 2024 Ageas Insurance Limited UpheldInsuranceDRN-4748736 The complaint Mr H complains that Ageas Insurance Limited declined his claim for accidental damage that occurred when a relative was jet washing his property. What happened Mr H held a buildings insurance policy with Ageas. In April 2023 Mr H made a claim for damage to the ren... (3 pages)View decision
