We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
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Decision Reference DRN-4882340
20 Sep 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4882340 The complaint Mr M is unhappy with the decision made by Admiral Insurance (Gibraltar) Limited (Admiral) following a claim attempted under his home insurance policy. What happened Mr M took out home insurance with Admiral which included specified item cover for his watch. Mr... (4 pages)View decision -
Decision Reference DRN-5033370
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5033370 The complaint Mr B complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened On 5 September 2024 I issued my provisional decision on this complaint. I wanted to give the parties a chance to respond before I issued my final decisio... (5 pages)View decision -
Decision Reference DRN-4999657
20 Sep 2024 London Capital Group Ltd UpheldInvestmentsDRN-4999657 The complaint Mr C has complained that London Capital Group Ltd (‘LCG’) has charged him an inactivity fee on his spread betting account. What happened I have previously issued a provisional decision regarding this complaint. The following represents excerpts from my provisi... (10 pages)View decision -
Decision Reference DRN-4670190
20 Sep 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4670190 The complaint Mr B complains that Santander UK Plc did not refunds a series of transactions he lost to a scam. What happened Mr B says he found an online platform offering cryptocurrency investments. He spoke with an individual who helped him make trades and he made the foll... (3 pages)View decision -
Decision Reference DRN-4670201
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4670201 The complaint Mr B complains that Revolut Ltd did not refund a series of transactions he lost to a scam. What happened Mr B says he found an online platform offering cryptocurrency investments. He spoke with an individual who helped him make trades and he made the following ... (3 pages)View decision -
Decision Reference DRN-4973373
20 Sep 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4973373 The complaint Mr L complains that Royal & Sun Alliance Insurance Limited haven’t adequately covered the costs of damage following an accidental damage claim for water damage at his home. What happened Mr L held a buildings and contents insurance policy with RSA. In Jun... (4 pages)View decision -
Decision Reference DRN-4764699
20 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4764699 The complaint Mr S complains that Monzo Bank Ltd closed his account and registered a Cifas marker against him by without due cause What happened Mr S opened an account with Monzo Bank Ltd in April 2023. On 24 May 2023 at around 11pm Mr S received a £180 payment into his bank... (4 pages)View decision -
Decision Reference DRN-5031960
20 Sep 2024 The Co-operative Bank Plc UpheldMortgagesDRN-5031960 The complaint Mr and Mrs F complain that The Co-operative Bank Plc (“Co-op”) mishandled their additional mortgage lending application. They said Co-op’s mistakes caused considerable distress over three months, and if they hadn’t been constantly in touch, it would have been w... (5 pages)View decision -
Decision Reference DRN-4807747
20 Sep 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4807747 The complaint Mr and Mrs Y complain that Santander UK Plc (Santander) is refusing to refund them the amount they lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary,... (2 pages)View decision -
Decision Reference DRN-4873197
20 Sep 2024 Loans 2 Go Limited Not upheldConsumer CreditDRN-4873197 The complaint Miss R complains that Loans 2 Go Limited (L2G) irresponsibly lent to her. What happened L2G provided Miss R with a single loan in January 2024. The loan was for £750 and it is due to be repaid through 18 monthly repayments of £156.22. The total amount to be re... (4 pages)View decision
