We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
-
Decision Reference DRN-4903943
19 Sep 2024 Scottish Widows Schroder Personal Wealth Limited Not upheldInvestmentsDRN-4903943 The complaint Mrs C complains about the way Scottish Widows Schroder Personal Wealth Limited (“Schroders”) has administered her portfolio. In particular, she says they have denied her access to funds. Mrs C is being represented with this complaint by her daughter. What happe... (2 pages)View decision -
Decision Reference DRN-4995675
19 Sep 2024 Wakam Not upheldInsuranceDRN-4995675 The complaint Miss G complains that Wakam declined a claim on her buildings insurance policy. What happened Miss G made a claim on her policy after she noticed the floor in her kitchen had dropped. She uses a wheelchair and says the chair started rolling across the floor. Wa... (3 pages)View decision -
Decision Reference DRN-4903923
19 Sep 2024 Scottish Widows Schroder Personal Wealth Limited Not upheldInvestmentsDRN-4903923 The complaint Mr C complains about the way Scottish Widows Schroder Personal Wealth Limited (“Schroders”) has administered his portfolio. In particular, he says they have denied him access to funds. Mr C is being represented with this complaint by his daughter. What happened... (2 pages)View decision -
Decision Reference DRN-5027715
19 Sep 2024 MotoNovo Finance Limited Not upheldConsumer CreditDRN-5027715 The complaint Mr F says MotoNovo Finance Limited (‘MotoNovo’) irresponsibly lent to him. He complains that the credit agreement impacted him negatively and he struggled to manage the payments alongside his other commitments. This led to him using his overdraft significantly ... (4 pages)View decision -
Decision Reference DRN-5030677
19 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5030677 The complaint Ms H complains that Revolut Ltd won’t reimburse her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam. What happened On 20 August 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance ... (11 pages)View decision -
Decision Reference DRN-4803247
19 Sep 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4803247 The complaint Mr B complains that American Express Services Europe Limited (AESEL) (“AESEL”) failed to refund transactions he didn’t recognise. What happened What Mr B says Mr B says he first realised there was a problem with his AESEL account when he received notice that hi... (5 pages)View decision -
Decision Reference DRN-4962699
19 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4962699 The complaint Mr L has complained that Revolut Ltd failed to place adequate safeguarding measures in place to prevent him from gambling and losing large sums of money. Background Mr L opened a bank account with Revolut in July 2022. Almost immediately he began to use the acc... (4 pages)View decision -
Decision Reference DRN-4981726
19 Sep 2024 Openwork Limited Not upheldMortgagesDRN-4981726 The complaint Mr and Mrs D complain that Openwork Limited submitted a new interest rate product application to their existing mortgage lender without their permission. What happened Mr and Mrs D had an existing mortgage with a lender I’ll refer to as “Lender A”. The interes... (4 pages)View decision -
Decision Reference DRN-5011177
19 Sep 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5011177 The complaint Mr I complains that Barclays Bank UK PLC didn’t transfer his regular payments and close his business account as he wanted resulting in interest and charges. What happened Mr I was a sole trader and explains that he had to stop trading during the pandemic. He re... (3 pages)View decision -
Decision Reference DRN-4949632
19 Sep 2024 Tesco Personal Finance PLC Not upheldConsumer CreditDRN-4949632 The complaint Mr R complains that Tesco Personal Finance PLC (Tesco) acted irresponsibly in agreeing to lend to him as they didn’t sufficiently check he could sustain the repayments. In bringing his complaint Mr R is represented by a third party. But for ease of reading I wi... (3 pages)View decision
