We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
-
Decision Reference DRN-5263362
27 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5263362 The complaint Ms M complains that Revolut Ltd (“Revolut”) failed to refund money that Ms M lost as part of a scam. What happened Ms M was contacted by a person who said that Ms M could earn money by working for a company that I will call B. Ms M was told that she needed to r... (3 pages)View decision -
Decision Reference DRN-5499554
27 Jun 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5499554 The complaint Mr K complains that Santander UK Plc (“Santander”) acted unfairly when they caused a delay with a refund after a failed cash withdrawal. What happened Mr K attempted to withdraw £100 from an automated teller machine (ATM). The ATM didn’t work properly, which le... (3 pages)View decision -
Decision Reference DRN-5492827
27 Jun 2025 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5492827 The complaint Mr L, who is represented by a third party, complains that Oodle Financial Services Limited (“Oodle”), trading as Oodle Car Finance, irresponsibly granted him a hire purchase agreement he couldn’t afford to repay. What happened In November 2021 Mr L acquired a ... (3 pages)View decision -
Decision Reference DRN-5621494
27 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5621494 The complaint Miss P complains Barclays Bank UK PLC won’t refund an Automated Teller Machine (ATM) withdrawal which debited her account even though she says she didn’t receive the money. What happened Miss P raised disputes with Barclays for three ATM withdrawals she’d made... (2 pages)View decision -
Decision Reference DRN-5568688
27 Jun 2025 Lowell Portfolio I Ltd UpheldConsumer CreditDRN-5568688 The complaint Miss H complains that Lowell Portfolio I Ltd (Lowell) are reporting incorrect information on her credit file. What happened Miss H had a catalogue account with a firm I’ll call C for the purposes of this decision. Miss H fell into financial difficulties and in ... (3 pages)View decision -
Decision Reference DRN-5083523
27 Jun 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5083523 The complaint Mr H complains that Lloyds Bank PLC (“Lloyds”) failed to refund a transaction that he didn’t recognise. What happened Mr H explained that after waking up around 4:00 am he checked the banking app on his phone. He then noticed that a payment for £251.90 had been... (4 pages)View decision -
Decision Reference DRN-5604244
27 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5604244 The complaint Miss D is unhappy that Barclays Bank UK PLC won’t reimburse money she lost to a scam. What happened Through a personal recommendation Miss D became involved in a cryptocurrency investment scheme (“H”). She says she made the following payments to the scheme: D... (2 pages)View decision -
Decision Reference DRN-5627670
27 Jun 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5627670 The complaint Miss B complains that Vanquis Bank Limited unfairly reported a default against her, following a period of non-payment towards her credit card. What happened Miss B holds a credit card account with Vanquis. The account was opened in 2023, and it required Miss B... (4 pages)View decision -
Decision Reference DRN-5454381
27 Jun 2025 Nelson Insurance Company Ltd UpheldInsuranceDRN-5454381 The complaint Mr K complains that his commercial vehicle insurer, Nelson Insurance Company Ltd (‘Nelson’) undervalued his car after it was declared a total loss. What happened In December 2023, Mr K was involved in an accident which resulted in his car being declared a tota... (4 pages)View decision -
Decision Reference DRN-5584355
27 Jun 2025 Equifax Limited Not upheldConsumer CreditDRN-5584355 The complaint Mr T complains that Equifax Limited prematurely closed down a dispute he had raised before it was resolved. What happened Mr T noticed a hard search on his credit file from a business I’ll call V. He didn’t think it should be there as he hadn’t authorised any s... (2 pages)View decision
