We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-5475361
14 Apr 2025 Barclays Bank UK PLC UpheldConsumer CreditDRN-5475361 The complaint Mrs U says Barclays Bank UK PLC discriminated against her and were unreasonable to decline her loan application based on her immigration status. What happened When Mrs U applied for a loan with Barclays they declined her application and explained that the reas... (2 pages)View decision -
Decision Reference DRN-5395729
14 Apr 2025 esure Insurance Limited Not upheldInsuranceDRN-5395729 The complaint Mr C complains about the way esure Insurance Limited (esure) handled the claim he made under his motor insurance policy. What happened The circumstances of this complaint will be well known to both parties and so I’ve summarised events. In December 2023 Mr C wa... (2 pages)View decision -
Decision Reference DRN-5431513
14 Apr 2025 Somerset Bridge Insurance Services Limited Not upheldInsuranceDRN-5431513 The complaint Mrs G complains about the level of service provided by Somerset Bridge Insurance Services Limited in regard to her motor insurance policy. What happened Mrs G intended to travel with her family to Europe. She called Somerset Bridge and it confirmed that she wa... (3 pages)View decision -
Decision Reference DRN-5332006
14 Apr 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5332006 The complaint Mr and Mrs H complain that Santander UK Plc did not reimburse the £150,000 they say they lost to a scam. What happened Mr and Mrs H attended a property seminar and met an individual who was giving a talk. This individual let them know about an investment opport... (4 pages)View decision -
Decision Reference DRN-5331999
14 Apr 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5331999 The complaint Mr and Mrs H complain that Nationwide Building Society did not fully reimburse the £3,000 they say they lost to a scam. What happened Mr and Mrs H attended a property seminar and met an individual who was giving a talk. This individual let them know about an in... (3 pages)View decision -
Decision Reference DRN-5403797
14 Apr 2025 U K Insurance Limited UpheldInsuranceDRN-5403797 The complaint Mrs W and Mr W complain about the settlement UK Insurance Limited (UKI) offered them for the total loss of their car following a claim made on their motor insurance policy. Mr W is a named driver on Mrs W’s policy and represents her in this matter. What happen... (3 pages)View decision -
Decision Reference DRN-5054478
14 Apr 2025 Scottish Friendly Assurance Society Limited UpheldInvestmentsDRN-5054478 The complaint Mr W complains Scottish Friendly Assurance Society Limited (‘Scottish Friendly’) closed his investment bond without his knowledge and without explanation, and gave him insufficient redress. What happened In 2023 Mr W opened a Scottish Bond which was provided by... (4 pages)View decision -
Decision Reference DRN-5184935
14 Apr 2025 First Response Finance Ltd Not upheldConsumer CreditDRN-5184935 The complaint Mr H complains that the car he acquired financed through a hire purchase agreement with First Response Finance Ltd (“First Response”) wasn’t of satisfactory quality. What happened In July 2023 Mr H acquired a used car financed through a hire purchase agreement ... (3 pages)View decision -
Decision Reference DRN-5059883
14 Apr 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5059883 The complaint Mr M says TSB Bank plc (“TSB”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr M says his account was blocked and following this he noticed unauthorised transactions had been made. Mr M also says someone else ... (3 pages)View decision -
Decision Reference DRN-5393420
14 Apr 2025 Salad Finance Limited Not upheldConsumer CreditDRN-5393420 The complaint Mr H complains that Salad Finance Limited lent to him irresponsibly. What happened In August 2023, Mr H took out a loan with Salad Finance for £500.00 over 12 months. The monthly repayment figure was £57.42. In March 2024, Mr H made an additional loan applica... (2 pages)View decision
