We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363925 results
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Decision Reference DRN-4783056
7 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4783056 The complaint Mr A complains that Wise Payments Limited (Wise) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened The background o... (3 pages)View decision -
Decision Reference DRN-5373956
7 Mar 2025 Solarcrown Commercial Limited Not upheldConsumer CreditDRN-5373956 The complaint Mr C has complained that Solarcrown Commercial Limited misled him about the financial benefits he could expect from a solar panel system they sold to him. Mr C has been represented in bringing his complaint but, to keep things simple, I’ll refer to Mr C throug... (3 pages)View decision -
Decision Reference DRN-5373969
7 Mar 2025 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5373969 The complaint Mrs E complains about the quality of a used car that she acquired using a hire purchase agreement with Stellantis Financial Services UK Limited (“Stellantis”). What happened In November 2021, Mrs E entered into a hire purchase agreement to acquire a used car. ... (5 pages)View decision -
Decision Reference DRN-5376849
7 Mar 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5376849 The complaint Miss K complains about how Healthcare Finance Limited (‘HFL’) responded to a claim she made to it in respect of dental treatment she paid for using the fixed sum loan it provided. What happened While I might not comment on everything (only what I consider key) ... (7 pages)View decision -
Decision Reference DRN-5299922
7 Mar 2025 JPMorgan Funds Limited UpheldInvestmentsDRN-5299922 The complaint Mr B1 and Mr B2, as executors, complain on behalf of the estate of their mother, Mrs B, about the services provided by JPMorgan Funds Limited trading as J.P. Morgan Asset Management (‘JPM’). They say JPM acted unfairly by not paying the estate the distribution... (11 pages)View decision -
Decision Reference DRN-5341791
7 Mar 2025 Covea Insurance plc UpheldInsuranceDRN-5341791 The complaint Mr G has complained about Covea Insurance plc. He’d arranged a motor trade insurance policy with it, but it cancelled it within a few weeks of the cover starting. What happened Mr G, using a broker, arranged a policy with Covea. Covea cancelled the policy as i... (3 pages)View decision -
Decision Reference DRN-5380889
7 Mar 2025 Wealthify Limited Not upheldInvestmentsDRN-5380889 The complaint Mr Y is unhappy with how long it took Wealthify Limited (“Wealthify”) to pay him a cashback promotion, and how they dealt with his resulting complaint about this. What happened Mr Y contacted Wealthify on 1 st August 2024 about a £50 cashback promotion. He was ... (2 pages)View decision -
Decision Reference DRN-5314644
7 Mar 2025 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-5314644 The complaint Mr and Mrs L2 complain, on behalf of Mr L1, that Mr L1 has been excluded from opening a Digital Regular Saver with The Royal Bank of Scotland Plc due to its system constraints. Mr and Mrs L2 have financial and welfare guardianship for Mr L1, but due to RBS’ sys... (2 pages)View decision -
Decision Reference DRN-5151383
7 Mar 2025 BUPA Insurance Limited Not upheldInsuranceDRN-5151383 The complaint Mr H and Mrs P are unhappy with BUPA Insurance Limited’s decision to decline their private medical claim. What happened Mr H and Mrs P claimed on their private medical policy for costs related to the treatment and care for their son, who upon birth, required sp... (2 pages)View decision -
Decision Reference DRN-5045189
7 Mar 2025 Zempler Bank Limited UpheldBanking and PaymentsDRN-5045189 The complaint Mr H complains that Zempler Bank Limited, trading as Cashplus Bank, closed his newly opened account and didn’t immediately return the balance. What happened In April 2024, Mr H opened an account with Cashplus. But one day later Cashplus decided to close the acc... (3 pages)View decision
