We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 393318 results
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Decision Reference DRN-6095092
20 Feb 2026 AutoMoney Trust Limited Not upheldConsumer CreditDRN-6095092 The complaint Miss M complains that AutoMoney Limited trading as AutoMoney (AutoMoney) defaulted and terminated her motor finance agreement without notifying her. What happened In December 2023, Miss M acquired a vehicle through a hire purchase agreement with AutoMoney. Miss... (3 pages)View decision -
Decision Reference DRN-6064269
20 Feb 2026 MotoNovo Finance Limited Not upheldConsumer CreditDRN-6064269 The complaint Mr M complains about the quality of a car supplied ot him by Motonovo Finance Limited (“Motonovo”) What happened Mr M entered a hire purchase agreement with Motonovo in April 2025 for the supply of a used car. The car was around six years old and had covered ar... (4 pages)View decision -
Decision Reference DRN-6103207
20 Feb 2026 Ageas Retail Limited Not upheldConsumer CreditDRN-6103207 The complaint Mr G complains that Ageas Retail Limited trading as Ageas (“Ageas”) wrongfully passed on an account he had with them to a third-party without informing him. What happened In October 2022, Mr G took out an insurance policy with a third-party insurance provider.... (3 pages)View decision -
Decision Reference DRN-5901437
20 Feb 2026 BMW Financial Services (GB) Limited Not upheldConsumer CreditDRN-5901437 The complaint Mr G complains about the balance owed under a hire purchase agreement with BMW Financial Services (GB) Limited trading as ALPHERA Financial Services. Throughout his complaint, Mr G has used a representative. But, for ease, I’ll just refer to Mr G. What happened... (3 pages)View decision -
Decision Reference DRN-5797358
20 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5797358 The complaint Ms A complains that Revolut Ltd has declined to reimburse payments she made as part of a job scam. What happened Ms A was contacted on WhatsApp about a job opportunity - as part of this she purchased crypto currency and sent this on. When she realised it was a ... (2 pages)View decision -
Decision Reference DRN-6168456
20 Feb 2026 Metro Bank PLC UpheldBanking and PaymentsDRN-6168456 The complaint A company I’ll call C complains that Metro Bank PLC (Metro) blocked its account without notice, then closed the account and deducted various sums, before returning a reduced balance to C. C is represented by its director, Mr C. What happened On 29 July 2024, Me... (7 pages)View decision -
Decision Reference DRN-5974175
20 Feb 2026 ReAssure Limited Not upheldInvestmentsDRN-5974175 The complaint Mr E complains that ReAssure Limited provided inaccurate statements to him over a prolonged period. He says that he based important financial decisions on the information within those statements which turned out to be incorrect and he’d now like recompensing fo... (4 pages)View decision -
Decision Reference DRN-6170571
20 Feb 2026 Interactive Brokers (U.K.) Limited UpheldInvestmentsDRN-6170571 The complaint Interactive Brokers (U.K.) Limited (IB) allowed Mr T to purchase a non-qualifying investment inside his Individual Savings Account (ISA), which caused him a loss when he was later required by IB to sell it. What happened Mr T invested in shares I’ll refer to a... (3 pages)View decision -
Decision Reference DRN-5934416
20 Feb 2026 Inter Partner Assistance SA Not upheldInsuranceDRN-5934416 The complaint Mr M has complained that Inter Partner Assistance SA (‘IPA’) declined his claim for repair costs under his home emergency insurance policy. For the avoidance of doubt, the term ‘IPA’ includes reference to its agents and representatives for the purposes of this ... (4 pages)View decision -
Decision Reference DRN-6115827
20 Feb 2026 Black Horse Limited Not upheldConsumer CreditDRN-6115827 The complaint Mr O complains about the quality of a vehicle that was supplied through a motor finance agreement with Black Horse Limited (BHL). What happened In October 2024, Mr O acquired a used car through a hire purchase agreement with BHL. The cash price of the car was £... (4 pages)View decision