We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN-4652706
31 Jul 2025 First Holiday Finance Limited UpheldConsumer CreditDRN-4652706 The complaint Mr G’s complaint is, in essence, that First Holiday Finance Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2) d... (16 pages)View decision -
Decision Reference DRN-5703367
31 Jul 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5703367 The complaint Mr E complains about the service he received from Barclays Bank UK PLC, trading as Barclaycard, in relation to disputes he raised with them. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief ove... (2 pages)View decision -
Decision Reference DRN-5309816
31 Jul 2025 ReAssure Limited Not upheldInsuranceDRN-5309816 The complaint Mr N’s complained that ReAssure Limited cancelled his critical illness policy without telling him – leaving him without cover when he was diagnosed with a serious medical condition. What happened In 2000, Mr N bought a flexible mortgage ISA plan, which ran for ... (2 pages)View decision -
Decision Reference DRN-5194221
31 Jul 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5194221 The complaint Mrs M complains that Santander UK Plc (‘Santander’) didn’t do enough to protect her when she made payments to a property investment opportunity that she now considers was a scam. Mrs M brings her complaint with the assistance of a professional representative. ... (3 pages)View decision -
Decision Reference DRN-5697729
31 Jul 2025 The On-Line Partnership Limited Not upheldMortgagesDRN-5697729 The complaint Mr W complains that The On-Line Partnership Limited (OLP) sold him a two-year fixed rate mortgage when he asked for, and believed he was getting, a five-year fixed rate mortgage. What happened In March 2021 Mr W sought advice from OLP regarding mortgages for tw... (5 pages)View decision -
Decision Reference DRN-5257152
31 Jul 2025 Go Car Credit Limited Not upheldConsumer CreditDRN-5257152 The complaint Mr C complains that Go Car Credit Limited (‘Go Car Credit’) irresponsibly granted him a hire purchase agreement he couldn’t afford to repay. What happened In August 2022 Mr C acquired a used car financed by way of a hire purchase agreement from Go Car Credit. ... (3 pages)View decision -
Decision Reference DRN-5700926
31 Jul 2025 Hiscox Insurance Company Limited Not upheldInsuranceDRN-5700926 The complaint C, a limited liability company, complains about a claim it made on its Hiscox Insurance Company Limited (‘Hiscox’) professional indemnity insurance policy. C says that Hiscox treated it unfairly. In this complaint C is represented by Mr S but I shall refer to ... (2 pages)View decision -
Decision Reference DRN-5278806
31 Jul 2025 Evergreen Finance London Limited UpheldConsumer CreditDRN-5278806 The complaint Mrs P complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) lent to her when she could not afford to repay it. What happened Mrs P took one loan with MoneyBoat just before Christmas in December 2023. It was for £500, the tota... (3 pages)View decision -
Decision Reference DRN-5663575
31 Jul 2025 TIDE PLATFORM LTD Not upheldBanking and PaymentsDRN-5663575 The complaint S complains that Tide Platform Ltd won’t refund money they say they lost to an investment scam. S is being supported in making their complaint by a representative. But for ease, I’ll only refer to S in this decision. What happened The background to this complai... (5 pages)View decision -
Decision Reference DRN-5574361
31 Jul 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5574361 The complaint Mr S is unhappy with the way Admiral Insurance (Gibraltar) Limited settled his complaint about repairs. Mr S says a previous repairer caused further damage when he made a claim under his car insurance policy. What happened Mr S made a claim to his insurer Admir... (3 pages)View decision
