We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN-5239055
31 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5239055 The complaint Mrs K complains that Monzo bank Ltd won’t refund the money she lost after falling victim to a scam. What happened In August 2024, Mrs K was contacted by someone who said they could offer her a job opportunity. She was told she would need to complete daily task... (3 pages)View decision -
Decision Reference DRN-5239050
31 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5239050 The complaint Mrs K complains that Revolut Ltd won’t refund the money she lost after falling victim to a scam. What happened In August 2024, Mrs K was contacted by someone who said they could offer her a job opportunity. She was told she would need to complete daily tasks a... (2 pages)View decision -
Decision Reference DRN-5706521
31 Jul 2025 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-5706521 The complaint Mr T complains that Hargreaves Lansdown Asset Management Limited (HLAM) prevented him from using his voting rights in relation to US shares he holds. What happened Mr T spoke with HLAM and was told that it wasn’t possible for him to vote in the Annual General M... (2 pages)View decision -
Decision Reference DRN-5726688
31 Jul 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5726688 The complaint Mr M is unhappy with the service NewDay Ltd have provided to him in relation to his credit card. What happened On 9 September 2024 Mr M called NewDay in response to a letter he had received from them, but the call handler could not find the reason why Mr M had... (3 pages)View decision -
Decision Reference DRN-5441210
31 Jul 2025 Advantage Finance Ltd Not upheldConsumer CreditDRN-5441210 Complaint Mr B complains that Advantage Finance Ltd (“Advantage Finance”) unfairly entered into a hire-purchase agreement with him. He’s said that the monthly payments to this agreement were unaffordable given his circumstances at the time and so he shouldn’t have been lent ... (3 pages)View decision -
Decision Reference DRN-5707005
31 Jul 2025 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-5707005 Complaint Mr S complains that Blue Motor Finance Ltd (“BMF”) unfairly entered into a hire-purchase agreement with him. He’s said that the payments to this agreement were unaffordable and so he should not have been lent to. Background In February 2020, BMF provided Mr S with... (3 pages)View decision -
Decision Reference DRN-5411847
31 Jul 2025 Legal & General Home Finance Limited Not upheldMortgagesDRN-5411847 The complaint Mr L’s complaint relates to a lifetime mortgage he had with Legal & General Home Finance Limited (L&G). He is unhappy that it would not allow him to port the mortgage to the property of his choice and so he had to pay an early repayment charge when he m... (4 pages)View decision -
Decision Reference DRN-5328564
30 Jul 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5328564 The complaint Mr B has complained about Santander UK Plc not refunding the money he lost after falling victim to a scam. What happened Mr B looked up a particular cryptocurrency exchange, but found it wasn’t accessible from the UK. He commented about this on social media, an... (3 pages)View decision -
Decision Reference DRN-5328543
30 Jul 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5328543 The complaint Mr and Mrs B have complained that Nationwide Building Society won’t refund the money they lost in a scam. What happened Mr B looked up a particular cryptocurrency exchange, but found it wasn’t accessible from the UK. He commented about this on social media, and... (3 pages)View decision -
Decision Reference DRN-5572000
30 Jul 2025 Goldman Sachs International Bank Not upheldBanking and PaymentsDRN-5572000 The complaint Throughout this complaint it has mainly been dealt with by Mr S who is acting on behalf of the estate and his sister. So where possible I will refer to him throughout. The complaint is brought by the Estate of Mrs S. Mr S is unhappy with Goldman Sachs Investm... (3 pages)View decision
