We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
-
Decision Reference DRN-5506888
7 May 2025 The Mortgage Works (UK) Plc Not upheldMortgagesDRN-5506888 The complaint This complaint has been brought on behalf of the estate of Mr G (who I’ll refer to as Mr G1). The administrator of Mr G1’s estate, who I’ll refer to as Mr G2, says The Mortgage Works (UK) Plc sold Mr G1’s property for less than its market value. What happened M... (3 pages)View decision -
Decision Reference DRN-5522040
7 May 2025 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-5522040 The complaint Mr A has complained about the amount Lloyds Bank General Insurance Limited has offered to settle a claim made on his contents insurance policy. Reference to Lloyds includes its agents and representatives. What happened The circumstances of this complaint aren... (4 pages)View decision -
Decision Reference DRN-5421131
7 May 2025 UK Credit Limited Not upheldConsumer CreditDRN-5421131 The complaint Mr C, through a representative, says UK Credit Limited lent to him irresponsibly. What happened Mr C took out a guarantor loan from UK Credit on 27 March 2019. It was for £12,500 over 60 months. The monthly repayment was £389.27 and the total repayable was £23,... (3 pages)View decision -
Decision Reference DRN-5497022
7 May 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5497022 The complaint Mrs T complains that Barclays Bank UK PLC, trading as Barclaycard, isn’t assisting her in recovering a balance transfer that was credited to the wrong account. Mrs T’s husband is helping her with her complaint. What happened Mrs T intended to make a balance tra... (2 pages)View decision -
Decision Reference DRN-5208156
7 May 2025 Barclays Bank Plc Not upheldInvestmentsDRN-5208156 The complaint Mr G complains that Barclays Bank Plc (‘Barclays’) unreasonably delayed the transfer of his ISA. What happened Mr G requested to transfer his stocks and shares ISA to Barclays from a different business which I’ll refer to as ‘the third party’. On 23 May 2023 Mr... (6 pages)View decision -
Decision Reference DRN-5504127
7 May 2025 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5504127 The complaint Ms H complains that after making a claim on her home insurance policy, Royal & Sun Alliance Insurance Limited (‘RSA’) didn’t cover all the damage she claimed for and caused more damage while carrying out repairs. What happened The events of this claim will ... (5 pages)View decision -
Decision Reference DRN-5031852
7 May 2025 Black Horse Limited Not upheldConsumer CreditDRN-5031852 The complaint Mr L complains about a car supplied to him using a hire purchase agreement taken out with Black Horse Limited (“Black Horse”). What happened In March 2023, Mr L acquired a used car using a hire purchase agreement with Black Horse. The car was around seven and ... (5 pages)View decision -
Decision Reference DRN-5515286
7 May 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5515286 The complaint Mr and Mrs M have complained that Lloyds Bank PLC (“Lloyds”) didn’t inform them that the travel insurer on its Club Platinum account had changed. Mr and Mrs M say they later discovered that the new insurer wouldn’t cover the same pre- existing medical condition... (3 pages)View decision -
Decision Reference DRN-5441489
7 May 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5441489 The complaint Mr P complains that Nationwide Building Society lent irresponsibly when it approved his credit card application and later increased the credit limit. What happened Mr P applied for a credit card with Nationwide in July 2021. In his application, Mr P said he wa... (3 pages)View decision -
Decision Reference DRN-5316555
7 May 2025 CA AUTO FINANCE UK LTD UpheldConsumer CreditDRN-5316555 The complaint Mr R complains that the car he acquired through a PCP agreement with CA AUTO FINANCE UK LTD wasn’t of satisfactory quality. He wants to reject the car and terminate the finance agreement. What happened Mr R entered a PCP agreement in September 2023 to acquire a... (4 pages)View decision
