We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375119 results
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Decision Reference DRN-5635167
21 Jul 2025 Inter Partner Assistance SA Not upheldInsuranceDRN-5635167 The complaint Mr and Mrs H are unhappy that Inter Partner Assistance SA declined a claim they made on their travel insurance policy. As the claim related to Mr H I’ll mainly refer to him in my decision. What happened Mr H became unwell whilst abroad and sought medical attent... (2 pages)View decision -
Decision Reference DRN-5561308
21 Jul 2025 AmTrust Specialty Limited Not upheldInsuranceDRN-5561308 The complaint Mr C complains that AmTrust Specialty Limited (“AmTrust”) declined a claim he made on his caravan insurance policy after the theft of his caravan. At the time of the events Mr C complains of, AmTrust Speciality Limited were known under its previous registered ... (3 pages)View decision -
Decision Reference DRN-5701207
21 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5701207 The complaint Mr Y is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn) was of an unsatisfactory quality. What happened In March 2024 Mr Y was supplied with a used car through a conditional sale agreement with Mone... (5 pages)View decision -
Decision Reference DRN-5705235
21 Jul 2025 Accelerant Insurance UK Limited UpheldInsuranceDRN-5705235 The complaint Mr W complains about Accelerant Insurance UK’s handling of his building warranty claim. All references to Accelerant also include its appointed agents. What happened My decision refers to events up to Accelerant’s final response letter of October 2024. Any refe... (8 pages)View decision -
Decision Reference DRN-5630922
21 Jul 2025 Inter Partner Assistance SA Not upheldInsuranceDRN-5630922 The complaint Mr C is unhappy with the service he received from Inter Partner Assistance SA when he claimed on his travel insurance policy and because they haven’t settled his claim in full. What happened Mr C became seriously ill abroad and required emergency medical treatm... (3 pages)View decision -
Decision Reference DRN-5669510
21 Jul 2025 Advantage Insurance Company Limited Not upheldInsuranceDRN-5669510 The complaint Mr S complains about how Advantage Insurance Company Limited handled a claim against his motor insurance policy. He also complains that Advantage didn’t permit him to make a change to his policy. Reference to Advantage includes its agents. What happened In sum... (4 pages)View decision -
Decision Reference DRN-5526002
21 Jul 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5526002 The complaint Miss O complains about the settlement of her motor insurance claim by Admiral Insurance (Gibraltar) Limited. What happened The following is intended only as a summary of events. Additionally, for the sake of simplicity, I have largely just referred to Miss O and A... (3 pages)View decision -
Decision Reference DRN-5690848
21 Jul 2025 IG Index Limited UpheldInvestmentsDRN-5690848 The complaint Mr K complains that the proceeds from share sales he placed through IG Index Limited (“IG”) weren’t available for him to access when they should have been. He says he needed the money to pay bills and would like compensation for the distress and inconvenience h... (3 pages)View decision -
Decision Reference DRN-5629705
21 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5629705 The complaint Mrs A complains that Wise Payments Limited won’t refund the full amount of money she lost to a scam. What happened Mrs A complains that on the 8 March 2024 and 9 March 2024 she sent two payments of £2,350 and £1,500 to what turned out to be a scam. Mrs A says t... (3 pages)View decision -
Decision Reference DRN-5659080
21 Jul 2025 Hastings Financial Services Limited Not upheldConsumer CreditDRN-5659080 The complaint Mr B complains that Hastings Financial Services Limited trading as Hastings Direct (Hastings) are holding him liable for a loan he did not take out. Mr B’s son and daughter represented Mr B with his complaint. What happened Mr B states he fell victim to a sca... (4 pages)View decision
