We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-5076531
26 Jun 2025 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-5076531 The complaint Mrs O’s complaint concerns a Venture Capital Trust (VCT) investment recommended by St. James's Place Wealth Management Plc (“SJP”). She feels she was given incorrect information, and the matter was generally poorly handled. The same VCT investment recommen... (5 pages)View decision -
Decision Reference DRN-5076540
26 Jun 2025 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-5076540 The complaint Mr O’s complaint concerns a Venture Capital Trust (VCT) investment recommended by St. James's Place Wealth Management Plc (“SJP”). He feels he was given incorrect information, and the matter was generally poorly handled. The same VCT investment recommendat... (5 pages)View decision -
Decision Reference DRN-5489705
26 Jun 2025 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-5489705 The complaint Mr and Mrs O’s complaint concerns advice received from St. James's Place Wealth Management Plc (“SJP”) in late 2017 to make an additional investment into their existing SJP investment bond, which had been started in 2008. They feel this advice was unsuitab... (6 pages)View decision -
Decision Reference DRN-5480981
26 Jun 2025 Oakbrook Finance Limited Not upheldConsumer CreditDRN-5480981 Complaint Mr G has complained about a loan Oakbrook Finance Limited (trading as “Finio Loans”) provided to him. He says he shouldn’t have been lent to as the loan was unaffordable. Background Finio Loans provided Mr G with a loan for £1,000.00 in November 2023. This loan wa... (3 pages)View decision -
Decision Reference DRN-5618740
26 Jun 2025 Atlanta Insurance Intermediaries Limited UpheldInsuranceDRN-5618740 The complaint Mr A complains Atlanta Insurance Intermediaries Limited (Atlanta) said it would need to cancel his home insurance policy as it was unable to add a claim to the policy mid-term. What happened In February 2023 Atlanta sent Mr A his renewal notice making him aware... (2 pages)View decision -
Decision Reference DRN-5611612
26 Jun 2025 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-5611612 The complaint Mrs F’s complaint relates to advice/review fees for a service not provided by St. James's Place Wealth Management Plc (“SJP”) and a request for reimbursement of those fees, together with interest and compensation. Mrs F is represented in bringing her compl... (5 pages)View decision -
Decision Reference DRN-5641811
26 Jun 2025 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-5641811 The complaint Mrs W complains AA Underwriting Insurance Company Limited (“AA”) has: - Caused an escape of water in her property due to substandard repairs to her bathroom during a previous claim on her property insurance policy. - Failed to appropriately settle her current ... (7 pages)View decision -
Decision Reference DRN-5605458
26 Jun 2025 Billing Finance Limited Not upheldConsumer CreditDRN-5605458 Complaint Mr J complains that Billing Finance Limited (“Billing Finance”) unfairly entered into a hire- purchase agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In January 2019, Billing Finance provided Mr J with finan... (3 pages)View decision -
Decision Reference DRN-5331461
26 Jun 2025 St. James's Place Wealth Management Plc Not upheldInvestmentsDRN-5331461 The complaint Mrs E, represented by a claims management company (CMC), complains about the suitability of investment advice provided by St. James's Place Wealth Management Plc (“SJP”) and further, that she didn’t receive the annual ongoing advice reviews she paid for. W... (3 pages)View decision -
Decision Reference DRN-5606833
26 Jun 2025 Vanguard Asset Management, Ltd UpheldInvestmentsDRN-5606833 The complaint Mr J complains about Vanguard Asset Management, Ltd (Vanguard). He said Vanguard delayed the transfer of his investments held within a stocks and shares ISA. He said Vanguard caused him financial detriment and he would like it to compensate him for this. What ... (7 pages)View decision
