We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 393318 results
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Decision Reference DRN-5898220
20 Feb 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5898220 The complaint Mr A has complained that Barclays Bank UK PLC trading as Tesco Bank won’t refund money he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reaso... (2 pages)View decision -
Decision Reference DRN-6146768
20 Feb 2026 Skipton Building Society UpheldPensions and AnnuitiesDRN-6146768 The complaint Mr D complains that he was given unsuitable advice by Skipton Building Society (‘Skipton’) in 2021 to switch his existing personal pension plan, his Individual Savings Account (‘ISA’) and his General Investment account to a new provider and invest in its recomm... (8 pages)View decision -
Decision Reference DRN-6170010
20 Feb 2026 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-6170010 The complaint Mr B’s complaint is, in essence, that Clydesdale Financial Services Limited trading as Barclays Partner Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit... (7 pages)View decision -
Decision Reference DRN-5966253
20 Feb 2026 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5966253 The complaint Mr G complains that he was mis-sold his Premier credit card account by HSBC UK Bank Plc. What happened On 1 September 2025, Mr G spoke to HSBC about its Premier credit card account. As a frequent traveller, he wanted an account that would offer free airport lou... (2 pages)View decision -
Decision Reference DRN-5898418
20 Feb 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5898418 The complaint Mr A has complained that Barclays Bank UK PLC won’t refund money he says he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my deci... (2 pages)View decision -
Decision Reference DRN-5882216
20 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5882216 The complaint Mr S complains Revolut Ltd (“Revolut”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail. In short, Mr S says he has iden... (2 pages)View decision -
Decision Reference DRN-6137413
20 Feb 2026 Ageas Insurance Limited Not upheldInsuranceDRN-6137413 The complaint Mr T complains Ageas Insurance Limited (Ageas) unfairly settled a claim on his motor insurance policy. What happened Mr T was involved in an accident with a cyclist whist driving his car. He reported the accident to Ageas. Ageas considered the evidence provid... (2 pages)View decision -
Decision Reference DRN-5855000
20 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5855000 The complaint Mr G, via a representative, complains that Revolut have failed to refund the money he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will focus on giv... (3 pages)View decision -
Decision Reference DRN-5113117
20 Feb 2026 Idealing.com Limited UpheldInvestmentsDRN-5113117 The complaint Mr K complains that iDealing.com Limited didn’t follow his instructions to transfer funds from his ISA to a new provider. He says the delays and handling of this left him without access to his funds and has suffered loss as a result. What happened Mr K held an... (3 pages)View decision -
Decision Reference DRN-5817989
20 Feb 2026 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5817989 The complaint Mr J complains Monzo Bank Ltd (“Monzo”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In short, Mr J says he ma... (2 pages)View decision