We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
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Decision Reference DRN-5431513
14 Apr 2025 Somerset Bridge Insurance Services Limited Not upheldInsuranceDRN-5431513 The complaint Mrs G complains about the level of service provided by Somerset Bridge Insurance Services Limited in regard to her motor insurance policy. What happened Mrs G intended to travel with her family to Europe. She called Somerset Bridge and it confirmed that she wa... (3 pages)View decision -
Decision Reference DRN-5332006
14 Apr 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5332006 The complaint Mr and Mrs H complain that Santander UK Plc did not reimburse the £150,000 they say they lost to a scam. What happened Mr and Mrs H attended a property seminar and met an individual who was giving a talk. This individual let them know about an investment opport... (4 pages)View decision -
Decision Reference DRN-5331999
14 Apr 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5331999 The complaint Mr and Mrs H complain that Nationwide Building Society did not fully reimburse the £3,000 they say they lost to a scam. What happened Mr and Mrs H attended a property seminar and met an individual who was giving a talk. This individual let them know about an in... (3 pages)View decision -
Decision Reference DRN-5403797
14 Apr 2025 U K Insurance Limited UpheldInsuranceDRN-5403797 The complaint Mrs W and Mr W complain about the settlement UK Insurance Limited (UKI) offered them for the total loss of their car following a claim made on their motor insurance policy. Mr W is a named driver on Mrs W’s policy and represents her in this matter. What happen... (3 pages)View decision -
Decision Reference DRN-5054478
14 Apr 2025 Scottish Friendly Assurance Society Limited UpheldInvestmentsDRN-5054478 The complaint Mr W complains Scottish Friendly Assurance Society Limited (‘Scottish Friendly’) closed his investment bond without his knowledge and without explanation, and gave him insufficient redress. What happened In 2023 Mr W opened a Scottish Bond which was provided by... (4 pages)View decision -
Decision Reference DRN-5184935
14 Apr 2025 First Response Finance Ltd Not upheldConsumer CreditDRN-5184935 The complaint Mr H complains that the car he acquired financed through a hire purchase agreement with First Response Finance Ltd (“First Response”) wasn’t of satisfactory quality. What happened In July 2023 Mr H acquired a used car financed through a hire purchase agreement ... (3 pages)View decision -
Decision Reference DRN-5059883
14 Apr 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5059883 The complaint Mr M says TSB Bank plc (“TSB”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr M says his account was blocked and following this he noticed unauthorised transactions had been made. Mr M also says someone else ... (3 pages)View decision -
Decision Reference DRN-5393420
14 Apr 2025 Salad Finance Limited Not upheldConsumer CreditDRN-5393420 The complaint Mr H complains that Salad Finance Limited lent to him irresponsibly. What happened In August 2023, Mr H took out a loan with Salad Finance for £500.00 over 12 months. The monthly repayment figure was £57.42. In March 2024, Mr H made an additional loan applica... (2 pages)View decision -
Decision Reference DRN-4652176
14 Apr 2025 Advisory Insurance Brokers Limited Not upheldInsuranceDRN-4652176 The complaint A limited company, which I will refer to as C, complains about the service it received from Advisory Insurance Brokers Limited trading as Towergate Insurance Brokers when seeking quotes for a commercial insurance policy. What happened Both parties are aware of... (3 pages)View decision -
Decision Reference DRN-5366232
14 Apr 2025 Sky UK Limited Not upheldConsumer CreditDRN-5366232 The complaint Mr M complains about service he got from Sky UK Limited (Sky). What happened On 19 June 2024, Mr M placed an online order for a new mobile phone from Sky. The fixed sum credit agreement was for £606, interest free, to be paid over 36 months. Payments were £18 f... (4 pages)View decision
