We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-5508371
29 Apr 2025 Ramsdens Financial Limited Not upheldConsumer CreditDRN-5508371 The complaint Mr H complains that Ramsdens Financial Limited, trading as Ramsdens, failed to return all of the items he pawned with them. What happened In 2019 Mr H pawned a watch with a company I will call ‘M’. That company stopped trading and Ramsdens subsequently purchase... (2 pages)View decision -
Decision Reference DRN-5497082
29 Apr 2025 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5497082 The complaint Mr N complains about the service he received from Royal & Sun Alliance Insurance Limited (“RSA”) when he made a claim under his home insurance (contents) policy. RSA is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the act... (4 pages)View decision -
Decision Reference DRN-5214331
29 Apr 2025 Halifax Share Dealing Limited Not upheldInvestmentsDRN-5214331 The complaint Mr M complains that Halifax Share Dealing Limited trading as IWeb Share Dealing prevented the transfer of shares from a Save As You Earn (SAYE) scheme into a 2023/24 Individual Saving Account (ISA). What happened Mr M transferred some shares he held in a SAYE s... (2 pages)View decision -
Decision Reference DRN-5506390
29 Apr 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5506390 The complaint S complains that Starling Bank Limited hasn’t reimbursed it for payments it made due to an impersonation scam. What happened In September 2023, S received an email it thought related to a ticket ballot it had entered earlier in the year. It followed the link to... (5 pages)View decision -
Decision Reference DRN-5331146
29 Apr 2025 Advantage Insurance Company Limited Not upheldInsuranceDRN-5331146 The complaint Mr O complains that he is being discriminated against by his motor insurer, Advantage Insurance Company Limited (‘Advantage’), because of his nationality. He says this means that he is paying a higher premium for his policy than he should be. What happened Mr ... (3 pages)View decision -
Decision Reference DRN-5017611
29 Apr 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5017611 The complaint Mrs S has complained that HSBC UK Bank Plc declined her claim under section 75 of the Consumer Credit Act 1974. What happened Mrs S bought a conservatory through a third party supplier, that I will refer to here as ‘T’, and paid her deposit using her credit car... (2 pages)View decision -
Decision Reference DRN-5483703
29 Apr 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5483703 The complaint Mr S complained about actions taken by HSBC UK Bank Plc trading as ‘first direct’ and the service it provided when he tried unsuccessfully to arrange a cash collection at a branch and was restricted from using his debit card to make cash withdrawals . What hap... (3 pages)View decision -
Decision Reference DRN-4925203
29 Apr 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4925203 The complaint Mr G complains that Barclays Bank UK PLC (‘Barclays’) won’t reimburse the money he lost when he says he fell victim to a scam. What happened Mr G says that he was introduced to an investment opportunity with a company I’ll refer to as H in this decision. H was... (4 pages)View decision -
Decision Reference DRN-5381091
29 Apr 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5381091 The complaint Mr K complains that Vanquis Bank Limited irresponsibly lent to him. Mr K is represented by a solicitor’s firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr K himself. What happe... (2 pages)View decision -
Decision Reference DRN-5372165
29 Apr 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5372165 The complaint Miss M complains that NewDay Ltd trading as Marbles irresponsibly lent to her. Miss M is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mi... (5 pages)View decision
