We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 374385 results
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Decision Reference DRN-5667849
4 Jul 2025 First Central Underwriting Limited UpheldInsuranceDRN-5667849 The complaint Mr R has complained about First Central Underwriting Limited’s decision to reject a claim he made under his car insurance policy. Mr R also complained about the way First Central handled the set-up of another policy in his name. What happened Mr R bought a car ... (4 pages)View decision -
Decision Reference DRN-5412689
4 Jul 2025 Lendable Ltd UpheldConsumer CreditDRN-5412689 The complaint Mr S, through his representative, complains that Lendable Limited lent to him without doing the right affordability checks in view of his gambling addiction. What happened Mr S took three loans – all of which he said were to consolidate his existing debts and ... (5 pages)View decision -
Decision Reference DRN-5178115
4 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5178115 The complaint Mr P complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr P is being represented by a third party. To keep things simple, I will refer to Mr P throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-5497148
4 Jul 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5497148 The complaint Miss S complains about how Admiral Insurance (Gibraltar) Limited handled a claim she made on her motor insurance policy. Reference to Admiral includes its agents. What happened Miss S held a motor insurance policy with Admiral. After being involved in an incide... (3 pages)View decision -
Decision Reference DRN-5270943
4 Jul 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5270943 The complaint Mr S complains Barclays Bank UK PLC (“Barclays”) didn’t do enough to protect him when he fell victim to two separate investment scams. What happened Mr S has explained he decided to invest with a company I’ll refer to as R, which he now believes is a scam. He ... (3 pages)View decision -
Decision Reference DRN-5180482
4 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5180482 The complaint Mrs S complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In mid-2022, Mrs S’ mother told her about a cryptocurrency investment company she had seen recommended on social media by a well-known public figu... (9 pages)View decision -
Decision Reference DRN-5669164
4 Jul 2025 First Holiday Finance Ltd Not upheldConsumer CreditDRN-5669164 The complaint Mr S and Mrs S’ complaint is, in essence, that First Holiday Finance Ltd (‘the Lender’) acted unfairly and unreasonably by (1) declining to meet their claim of misrepresentation under Section 75 of the Consumer Credit Act 1974 (“CCA”) and (2) being party to an ... (11 pages)View decision -
Decision Reference DRN-5665950
4 Jul 2025 Financial & Legal Insurance Company Ltd UpheldInsuranceDRN-5665950 The complaint Mrs R complains that Financial & Legal Insurance Company Ltd declined a claim on her pet insurance policy. What happened Mrs R made a claim on her policy for treatment costs after her dog needed treatment for an infection. Financial & Legal declined the... (4 pages)View decision -
Decision Reference DRN-5423498
4 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5423498 The complaint Mrs Y complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In August 2022, Mrs Y’s ex-husband told her about an investment company he had been successfully investing with. He said he had been investing for... (9 pages)View decision -
Decision Reference DRN-5525055
4 Jul 2025 Progeny Wealth Limited UpheldPensions and AnnuitiesDRN-5525055 The complaint Mrs B complains about the advice and service received from Progeny Wealth Limited (‘PWL’) in relation to her pension. PWL provided Mrs B with ongoing advice. She believes the advice received from 2019 to 2023, including changes to product providers and investme... (11 pages)View decision
