We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
-
Decision Reference DRN-5421230
28 Apr 2025 Healthcare Finance Limited Not upheldConsumer CreditDRN-5421230 The complaint Mrs B has complained about the way Healthcare Finance Limited (“HFL”) dealt with a claim for money back in relation to dental treatment which she paid for with credit it provided. What happened In August 2022 Mrs B entered into a two-year fixed sum loan agreeme... (4 pages)View decision -
Decision Reference DRN-5221251
28 Apr 2025 MBNA Limited Not upheldConsumer CreditDRN-5221251 The complaint Mrs O has complained MBNA Limited (MBNA), is holding her liable for two loans she didn’t take out. What happened Mrs O said she was victim to a scam. She said she received an unexpected call from a third party about investment opportunities. And then later the... (4 pages)View decision -
Decision Reference DRN-5401939
28 Apr 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5401939 The complaint Mr S has complained that Monzo Bank Ltd (“Monzo”) failed to refund the money he lost as part of an investment scam. Mr S has a professional representative. What happened The details of this complaint are well known to both parties, so I will not repeat everythi... (3 pages)View decision -
Decision Reference DRN-5401932
28 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5401932 The complaint Mr S has complained that Wise Payments Limited (“Wise”) failed to refund the money he lost as part of an investment scam. Mr S has a professional representative. What happened The details of this complaint are well known to both parties, so I will not repeat ev... (4 pages)View decision -
Decision Reference DRN-5404846
28 Apr 2025 Aviva Insurance Limited UpheldInsuranceDRN-5404846 The complaint Mr T has complained about his previous car insurer Aviva Insurance Limited because it incorrectly recorded the cost of a claim made on his policy. Mr T believes that affected the premium offered at renewal. What happened Mr T’s car was damaged in 2023 by anoth... (3 pages)View decision -
Decision Reference DRN-5081686
28 Apr 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5081686 The complaint Mr G complains Santander UK Plc won’t refund the money he says he lost to a scam. What happened Mr G sent a payment of just under £30,000 to a company, “H”, in September 2020. H was a property/rental development company (and the parent company of a group of co... (3 pages)View decision -
Decision Reference DRN-5337371
28 Apr 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5337371 The complaint Ms B complains that National Westminster Bank Public Limited Company (NWest) won’t refund money she lost in an investment scam. What happened What Ms B says: In 2022, Ms B was contacted by someone who introduced her to an investment firm (which I will call ‘fir... (3 pages)View decision -
Decision Reference DRN-5497763
28 Apr 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5497763 The complaint Mr K’s complaint is that Admiral Insurance (Gibraltar) Limited (“Admiral”) failed to handle his emergency repair claim effectively, and it denied further visits to assess damage he says its contractors caused. Mr K had buildings and contents insurance which inc... (5 pages)View decision -
Decision Reference DRN-4994231
28 Apr 2025 Tandem Motor Finance Limited UpheldConsumer CreditDRN-4994231 The complaint Ms H complains about a car she acquired under a hire purchase agreement with Tandem Motor Finance Limited (“Tandem”) wasn’t of satisfactory quality. What happened In August 2023 Tandem supplied a car to Ms H under a hire purchase agreement (“HPA”), it was about... (4 pages)View decision -
Decision Reference DRN-5088364
28 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5088364 The complaint Mr C complains about the actions of Revolut Ltd when he lost money to a scam. Mr C is being represented by a claims management company but, for ease, I’ll only refer to Mr C. What happened The detailed background to this complaint is well known to both partie... (4 pages)View decision
