We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
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Decision Reference DRN-6203456
17 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6203456 The complaint Ms W complains that Wise Payments Limited won’t reimburse her with money she lost to a scam. What happened Ms W saw an advert for an investment opportunity, which she believed to be endorsed by a well known public figure. The investment company contacted her an... (3 pages)View decision -
Decision Reference DRN-6074481
17 Mar 2026 PDL Finance Limited Not upheldConsumer CreditDRN-6074481 The complaint Miss N complains that PDL Finance Limited trading as Mr Lender lent to her three times irresponsibly. For Loan 3 she has said she was in a debt management plan (DMP). What happened Miss N took three loans between March 2022 and May 2025 with large gaps in betwe... (2 pages)View decision -
Decision Reference DRN-6095297
17 Mar 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6095297 The complaint and background Mr A complains that Revolut Ltd (“Revolut”) won’t reimburse the money he lost when he fell victim to an employment scam in 2025. Our investigator didn’t uphold the complaint. He noted that Revolut had intervened with multiple transactions via tai... (2 pages)View decision -
Decision Reference DRN-5862869
17 Mar 2026 Vitality Health Limited Not upheldInsuranceDRN-5862869 The complaint Ms B complains Vitality Health Limited unfairly turned down her claim for right knee surgery. What happened Ms B holds a joint private medical insurance policy together with her partner. The policy is underwritten by Vitality. It was first taken out in May 2024... (5 pages)View decision -
Decision Reference DRN-6223826
17 Mar 2026 Ald Automotive Limited UpheldConsumer CreditDRN-6223826 The complaint Mrs C complains that charges ALD Automotive Limited (ALD) applied at the end of her hire agreement were unfair. She would like copies of invoices for repair work carried out and evidence of where she was told the car had to be returned in a showroom condition. ... (2 pages)View decision -
Decision Reference DRN-6209217
17 Mar 2026 Advantage Insurance Company Limited UpheldInsuranceDRN-6209217 The complaint Mr R complains Advantage Insurance Company Limited has acted unfairly regarding his motor insurance policy. What happened Mr R took out motor insurance with Advantage in March 2025. Later the same month he reported a loss. Advantage declined the claim and canc... (2 pages)View decision -
Decision Reference DRN-6029083
17 Mar 2026 Santander UK Plc Not upheldMortgagesDRN-6029083 The complaint Ms B complains that Santander UK Plc unfairly applied an early repayment charge (ERC) when she remortgaged in her sole name following her divorce. She asks that Santander refunds all or part of the ERC. What happened Ms B took out a mortgage with Santander in 2... (2 pages)View decision -
Decision Reference DRN-6157264
17 Mar 2026 Loans 2 Go Limited Not upheldConsumer CreditDRN-6157264 The complaint Loans 2 Go Limited trading as Loans 2 Go provided Mr S with three loans between September 2022 and September 2025. Mr S says the credit was provided irresponsibly. What happened Mr S was provided with three loans by Loans 2 Go, the details of which are set out... (4 pages)View decision -
Decision Reference DRN-6145030
17 Mar 2026 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-6145030 The complaint Mr R complains that Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (‘VWFS’) incorrectly reported an outstanding settlement balance on his credit file. What happened The parties are familiar with the background details of this comp... (2 pages)View decision -
Decision Reference DRN-6225556
17 Mar 2026 PROPEL HOLDINGS (UK) LIMITED Not upheldConsumer CreditDRN-6225556 The complaint Miss D complains that PROPEL HOLDINGS (UK) LIMITED trading as Quidmarket (Quidmarket) gave her loans without carrying out sufficient affordability checks. What happened Miss D’s borrowing can be found below. loan number loan amount agreement date repayment da... (5 pages)View decision