We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
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Decision Reference DRN-5877740
17 Mar 2026 Red Sands Insurance Company (Europe) Limited Not upheldInsuranceDRN-5877740 The complaint Miss C’s complaint is about a claim she made on her Red Sands Insurance Company (Europe) Limited (‘Red Sands’) pet insurance policy. Miss C says Red Sands treated her unfairly. What happened Miss C’s pet received a diagnosis of gastrointestinal disease from it... (2 pages)View decision -
Decision Reference DRN-6161260
17 Mar 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-6161260 The complaint X complained about the way Barclays Bank UK PLC trading as Tesco Bank (Tesco Bank) dealt with a claim for money back for a purchase they made using their credit card. What happened In October 2025, X booked a cruise for around £1,250 with a supplier I’ll call ... (3 pages)View decision -
Decision Reference DRN-6196552
17 Mar 2026 Chetwood Financial Limited Not upheldConsumer CreditDRN-6196552 The complaint Mr W complains that Chetwood Financial Limited t/a BetterBorrow (“BetterBorrow”) provided credit to him irresponsibly and that this credit was unaffordable. What happened In March 2023 Mr W received a loan from BetterBorrow. It was for £6,500; for a 24-month te... (3 pages)View decision -
Decision Reference DRN-6210910
17 Mar 2026 Great Lakes Insurance SE Not upheldInsuranceDRN-6210910 The complaint Mrs R and Mr S complain Great Lakes Insurance SE unfairly declined their landlord insurance claim. They are both complainants, but as Mr S has been the main correspondent I’ve generally only referred to him. Great Lakes has been represented by agents for the c... (5 pages)View decision -
Decision Reference DRN-6143715
17 Mar 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6143715 The complaint Mr J complains Revolut Ltd (“Revolut”) hasn’t refunded funds he said he lost as the result of a scam and hindered the recovery of his funds when it raised chargebacks classed as disputes when Mr J believes it ought to have done so on the basis the payments were... (3 pages)View decision -
Decision Reference DRN-6123032
17 Mar 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-6123032 The complaint Ms T complains about how Barclays Bank UK PLC trading as Barclaycard handled a claim she made under Section 75 of the Consumer Credit Act 1974 (“Section 75”). What happened In March 2024, Ms T used her credit card with Barclays to pay deposit of £200 to a car d... (3 pages)View decision -
Decision Reference DRN-6218040
17 Mar 2026 Black Horse Limited Not upheldConsumer CreditDRN-6218040 The complaint Miss L complains that the car she acquired through Black Horse Limited (“BHL”) wasn’t of satisfactory quality. She says she suffered from ongoing reliability issues and faults and experienced poor service and delays when dealing with the supplying dealership an... (3 pages)View decision -
Decision Reference DRN-6230064
17 Mar 2026 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-6230064 The complaint Mr K has complained about the way HSBC UK Bank Plc dealt with a claim for money back in relation to a purchase he’d made using his debit card. What happened Both parties are familiar with the circumstances of the complaint which I’ll briefly summarise here. In... (3 pages)View decision -
Decision Reference DRN-6230026
17 Mar 2026 Aldermore Bank Plc UpheldConsumer CreditDRN-6230026 The complaint Mr A is unhappy Aldermore Bank Plc terminated a hire purchase agreement for a car and reported it as a stolen vehicle. What happened Mr A purchased a car in September 2023, with a cash price of almost £75,000. He took out a hire purchase agreement with Aldermor... (6 pages)View decision -
Decision Reference DRN-5862432
17 Mar 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5862432 The complaint A limited company, which I’ll refer to as ‘S’, complains that Barclays Bank UK PLC agreed to a repayment holiday on its Bounce Back Loan (“BBL”) but then defaulted the loan and closed the business accounts. S’s complaint is brought to this service by its direct... (3 pages)View decision